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QA Automation Engineer with 4+ years in ServiceNow & Selenium
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Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Quality Engineer with 4+ years of experience in automation and manual testing, currently specializing in ServiceNow (ITSM, ITAM, CSM). Proven track record in improving test efficiency, reducing defects, and ensuring high-quality releases across Agile environments. Skilled in Selenium (Java), API testing (Postman), and data validation (SQL, Power BI), with strong expertise in end-to-end QA across SDLC.
JNTUA
B.Tech · Electrical & Electronics Engineering
N/A – June 30, 2021
Inetum
Consultant
May 1, 2025 – Present
India
LTIMindtree
Senior Quality Engineer
March 1, 2022 – May 31, 2025
India
Capco
November 1, 2025 – December 31, 2025
Module: IT Asset Management Tasks/Activities: • Planned and Executed Testing: Designed test scenarios and scripted test cases for HAM workflows in ServiceNow ITAM. • Authenticated Asset Lifecycle and Reporting: Ensured accuracy of asset lifecycle workflows, dashboards, and reports against business requirements. • Helped UAT Activities: Assisted business users by preparing scenarios, guiding execution, and documenting results.
Peabody
November 1, 2025 – March 31, 2026
Module: IT Service Management Tasks/Activities: • Tested Core ITSM Modules: Approved Incident Management, Request Management, Service Catalog, and Walk-Up Experience workflows in ServiceNow. • Analyzed Catalog and Record Producers: Ensured correct configurations for service requests, including lists, record producers, and page formats. • Validated Portal and Workspace Features: Worked on Employee Portal, Service Operations Workspace, testing assignment rules, visibility controls, and group permissions.
Cavu
July 1, 2025 – December 31, 2025
Module: Customer Service Management Tasks/Activities: • Tested Brand Onboarding Workflows: Ensured smooth case management and customer support integration for multiple US and UK B2C brands. • Validated Case Lifecycle Configurations: Evaluated categories, resolution codes, product models, and locations for accuracy and consistency across brands. • Verified Branded Communications: Checked notifications and templates for case creation, updates, and closure to ensure correct messaging. • Ensured SLA and Prioritization Compliance: Confirmed adherence to response and resolution timelines aligned with brand-specific requirements. • Aided CSM Workspace and Portals: Tested assignment rules, visibility controls, email client templates, and engagement tools like Messenger and Service Portal.
Factset
June 1, 2025 – September 30, 2025
Module: IT Asset Management Tasks/Activities: • Performed Functional and Regression Testing: Validated HAM workflows such as bulk transfer orders, asset refresh, and leased asset expiration. • Verified Asset Lifecycle and Inventory Controls: Confirmed asset models, categories, stockroom rules, and reorder thresholds to ensure accurate tracking. • Assisted SAM Testing: Covered license expiration notifications, reclamation rules, and compliance workflows for software assets.
Allegiant Airlines
August 1, 2023 – May 31, 2025
Technologies Used: Selenium, Jira, Rest API, GitHub, qTest, Jenkins, Java Position: Senior Quality Engineer Tasks/Activities: • Analyzed User Stories and Acceptance Criteria: assessed and interpreted user stories and acceptance criteria to guide testing efforts. • Created and Executed Test Plans: Developed and executed comprehensive Test Plans, Test Scenarios, and Test Cases, including performing Regression Testing and cross-platform consistency checks. • recognized and Reported Defects: Detected, documented, and reported software defects, with a focus on UI/UX issues, and monitored bug reports through Jira, to resolution of defects. • Collaborated on Issue Resolution: Collaborated with developers to resolve defects, reducing defect leakage. • Prepared and Implemented Automation Scripts: Developed automation scripts using Selenium with Cucumber and implemented automation frameworks such as POM and TestNG.
HMS Host
March 1, 2022 – July 31, 2023
Technologies Used: SQL, Power BI, Jira, Snowflake Position: Quality Engineer Tasks/Activities: • Reviewed and Validated Production Requirements: Ensured that production requirements were line with project goals and customer expectations, facilitating a smooth transition from development to production. • confirmed Data Integrity in SQL Tables: Compared and validated SQL data tables in the production environment ensuring data consistency and proactively resolving discrepancies. • examined Power BI Dashboards: Conducted testing to validate the accuracy and functionality of Power BI dashboards ensuring reports reflected business logic and client requirements accurately. • observed and Managed Defects in Jira: Logged defects in Jira and tracked their resolution, ensuring timely fixes for discovered issues. • Collaborated with Cross-Functional Teams: Worked closely with developers and business analysts to resolve bugs and ensure the system met both functional and non-functional requirements.
Specialize in QA Manual testing with live Projects + Agile + Jira.
Unknown
June 1, 2026 – Present
Selenium WebDriver with java Basics to Advanced + Frameworks.
Unknown
June 1, 2026 – Present
IT Asset Management(ITAM) Hardware Asset Management (HAM) Implementer
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's experience across diverse projects (ServiceNow modules, airline, hospitality) and exposure to global software adaptation suggests adaptability and a willingness to work in varied environments. Their collaborative approach with developers and business analysts aligns well with team-oriented cultures. The breadth of tools and technologies used indicates a proactive learning mindset, contributing positively to cultural fit.
Soft Skills & Operational Fit
The candidate demonstrates strong operational fit through their experience in Agile-Scrum environments, collaboration with cross-functional teams, and end-to-end project activity management. Their ability to analyze user stories, create test plans, and manage defects indicates good organizational and problem-solving skills. The focus on UAT support and stakeholder reporting also suggests strong communication and client-facing abilities.