Help & Supportcareers@gravityer.com
Business Intelligence Developer with 5+ years in Power BI, MIS Reporting & Data Analysis
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
I am a results-driven Sr. MIS professional with over 5+ years of experience, specializing in MIS reporting, Power BI Reporting, Planning & Scheduling, Real-Time Analysis, and Business Intelligence. My expertise includes transforming complex data into strategic insights and streamlining operations to drive performance improvements. Skilled in utilizing Power BI and Excel for automating reports and enhancing accuracy, I support data-driven decisions across cross-functional teams
Lovely Professional University
Master of Computer Application
August 1, 2022 – Present
Atash College, Pandhurna
Bachelor of Science
August 1, 2019 – June 30, 2022
Excellence Higher Secondary School, Pandhurna
Higher Secondary
N/A – May 31, 2014
Excellence Higher Secondary School, Pandhurna
Secondary
N/A – May 31, 2011
Teleperformance
Business Intelligence Analyst II
July 1, 2023 – Present
India
Teleperformance
Customer Expert Representative
November 1, 2022 – December 1, 2023
India
Teleperformance
Real-Time Analyst
September 1, 2022 – June 1, 2023
India
Resolution Rate
June 19, 2026 – Present
Built RR dashboard using DAX to flag bottom 5% performers, saving 2 hours in daily reviews.
Repeat
June 19, 2026 – Present
Built a "Repeat dashboard" model to segment cases by root cause, reducing repeat rates by 7% in 2 months.
CTI Disposition
June 19, 2026 – Present
Built a disposition dashboard to analyze on agent performance, common customer issues, and call trends, enabling supervisors to monitor key performance indicators (KPIs) like average handle time (AHT) and first-call resolution (FCR).
Tagging
June 19, 2026 – Present
Built a tagging dashboard to visualize tagging gaps, boosting team compliance by 15% and reducing noncompliance.
Service Level
June 19, 2026 – Present
Built SL tracker in Power BI, enabling real-time monitoring and managing answering AHT and reducing expiry.
Cultural Fit Analysis
The candidate's project diversity, all within the BI domain and focused on improving operational metrics, indicates a strong alignment with a results-oriented culture. The progression from customer service roles to a BI Analyst role at the same company suggests adaptability and a drive for career growth. The skills listed (Power BI, SQL, Excel) are highly relevant to the target role, demonstrating a focused career path.
Soft Skills & Operational Fit
The candidate's experience as a Real-Time Analyst and Customer Expert Representative suggests an understanding of operational efficiency, real-time monitoring, and customer satisfaction, which are valuable for a BI role focused on improving business processes. Collaboration with cross-functional teams is also noted.