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Customer Support Associate with 2+ years in Customer Service & Relationship Management
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Detail-oriented and motivated Customer Service Executive with strong academic background in Computer Science (M.Sc. & B.Sc.). Experienced in handling customer interactions, documentation, and service support. Skilled in MS Office tools, communication, and time management. Adept at balancing technical knowledge with interpersonal skills to deliver quality service.
Mahatma Gandhi University
M.Sc. · Computer Science
August 1, 2022 – June 30, 2024
Mahatma Gandhi University
B.Sc. · Computer Science
August 1, 2019 – June 30, 2022
PHSS Vandiperiyar
Higher Secondary Education
June 1, 2016 – May 31, 2018
PHS Vandiperiyar
SSLC
June 1, 2014 – May 31, 2016
Muthoot Fincorp
Customer Service Executive
January 1, 2024 – August 1, 2024
India
Security and Privacy for Big Data
EIT Digital
June 1, 2026 – Present
Prepare Data for Exploration
June 1, 2026 – Present
PHP Full Stack Developer
Avodha
June 1, 2026 – Present
Data Analysis Using Microsoft Excel
Coursera Project Network
June 1, 2026 – Present
Excel with Copilot Fundamentals
Microsoft
June 1, 2026 – Present
Foundations of Cyber Security
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's academic background in Computer Science and various certifications (e.g., Cyber Security, Big Data, PHP Full Stack Developer) show a breadth of interest and a continuous learning mindset. While the target role is Customer Support Associate, the technical background suggests an individual who could potentially grow into more technically oriented support roles. The single professional experience is directly aligned with customer service, indicating a clear career interest in this area. The diversity of certifications, even if not directly related to customer support, shows intellectual curiosity and adaptability, which can be positive for cultural fit in a dynamic environment.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills including communication, time management, and problem-solving, which are directly applicable to a Customer Support Associate role. Their experience in managing daily customer interactions and improving service efficiency suggests a good operational fit. The academic background in Computer Science, combined with customer service experience, indicates an ability to bridge technical understanding with customer-facing responsibilities. However, the short tenure in the previous role (8 months) might require further inquiry regarding stability and long-term commitment.