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Technical Project Manager with 10+ years in Cards & Payments / FinTech domain
Results-driven Technical Support Manager with 10.5+ years of experience in the Cards & Payments / FinTech domain, with strong expertise in Issuer and Acquirer banking, card schemes (MasterCard, Visa, RuPay, Amex), FIS Acquiring Switch, and ISO 8583 messaging. Skilled in payment processing, batch and report operations, incident management, and operational excellence in fast-paced, high-pressure production support environments. Proven ability to lead high-performing teams, ensure system stability and availability, and deliver seamless transaction processing in mission-critical systems. Adept at stakeholder management, process optimization, and leveraging analytical and leadership skills to enhance service quality and drive business growth.
Pune University
B.E. (Computer Engg) · Computer Engineering
August 1, 2011 – June 30, 2015
Dr. D.Y.Patil Polytechnic Akurdi, Pune
Diploma
August 1, 2008 – June 30, 2011
Aided Jr. College Buldana
HSC
June 1, 2006 – May 31, 2008
A.S.Vidyalaya Shelapur, Buldana
SSC
June 1, 2006 – May 31, 2006
Pinelabs Pvt. Ltd.
Manager
August 1, 2024 – Present
India
Synechron Digital Payments Services Pvt. Ltd.
Lead Technology
January 1, 2023 – August 1, 2024
India
Attra Infotech Pvt. Ltd.
Senior Support Engineer
October 1, 2019 – December 1, 2022
India
Vengai Software Solutions Pvt. Ltd.
Software Developer
February 1, 2019 – October 1, 2019
India
Clover Infotech Pvt. Ltd.
Technical Support Engineer
October 1, 2017 – January 1, 2019
India
Experis IT Pvt. Ltd.
Software Developer
July 1, 2016 – June 1, 2017
India
RSL Pvt. Ltd.
Software Engineer
July 1, 2015 – June 1, 2016
India
Automation Implementation, AI Agents, Copilot, and Prompt Engineering initiatives
Unknown
March 1, 2026 – Present
Successful launch of Singapore Terminal Operations
Unknown
November 1, 2025 – Present
Outstanding contribution to L2 team training and skill development
Unknown
April 1, 2025 – Present
Successful migration of 35+ banks from MasterCard to Pinelabs
Unknown
December 1, 2024 – Present
Star Award for risk mitigation planning, handover process implementation, and reduction in escalations
Unknown
November 1, 2023 – Present
Best Mentor Award for training excellence and team management
Unknown
December 1, 2022 – Present
Excellent team management with limited resources during COVID 19
Unknown
May 1, 2021 – Present
Ownership of billing activities and seamless batch execution for 40+ banks during DR operations (APAC region)
Unknown
January 1, 2021 – Present
Excellence in documentation management, BAU activities, and effective closure of work orders across APAC & MEA banks
Unknown
June 1, 2020 – Present
Cultural Fit Analysis
The candidate's diverse project experience across multiple companies (Pinelabs, Synechron, Attra, Clover Infotech, Vengai, Experis IT, RSL) and roles (Software Engineer, Technical Support Engineer, Senior Support Engineer, Lead Technology, Manager) indicates adaptability and a broad understanding of different organizational cultures. Their involvement in training, mentoring, and team development, as evidenced by awards, suggests a collaborative and growth-oriented mindset. The focus on customer-centric operations and continuous improvement aligns well with a culture that values service quality and innovation. The breadth of skills, from core development to advanced support and management, shows a versatile professional capable of integrating into various technical teams.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills including Leadership, Team Mentorship, Stakeholder Management, Effective Communication, Problem Solving, Critical Thinking, and Decision Making. These are highly aligned with the demands of a Technical Project Manager role. Their operational fit is excellent, with extensive experience in managing BAU operations, incident management, SLA adherence, and process optimization within high-pressure production environments, particularly in the FinTech domain. The candidate's focus on customer satisfaction, continuous improvement, and cross-functional collaboration further enhances their operational suitability.