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Customer Support Associate with 3+ years in Operations and Data Annotation.
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Operations and data annotation professional with 3+ years of experience in Amazon operations, live chat support, data annotation, and AI training projects. Skilled in customer resolution, quality assurance, data processing, and handling seller/buyer support across global markets. Proficient in Advanced Excel, MS Office, and process optimization.
Future Institute of Technology, Kolkata
B.Tech / B.E. · Mechanical Engineering
August 1, 2016 – June 30, 2020
Amazon
Support Operations Associate
November 1, 2024 – Present
India
Innodata India
Data Annotation Engineer
September 1, 2024 – November 1, 2024
India
Pentaleague
Process Associate
August 1, 2023 – May 1, 2024
India
Amazon
Machine Learning Data Associate
March 1, 2022 – August 1, 2023
India
Cultural Fit Analysis
The candidate's experience primarily revolves around customer support and data annotation roles, with significant tenure at Amazon. This suggests a preference for structured, process-driven environments. The diversity of projects is limited to operational support and data tasks. While the target role aligns well with their recent experience, the breadth of skills outside of these specific operational areas is not extensively demonstrated, leading to a moderate cultural fit score.
Soft Skills & Operational Fit
The candidate demonstrates strong operational fit for a Customer Support Associate role, evidenced by their direct experience in managing real-time chat support, adhering to company guidelines, and maintaining high quality scores. Their experience in data annotation also suggests attention to detail and process orientation. The psychometric test score of 287/500 indicates average performance in areas like logical reasoning, work attitude, stress handling, and team collaboration, which could be further explored.