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QA & Delivery Leader | 18+ years | eCommerce (Shopify, Salesforce, ATG, Hybris) | Test Automation & QA CoE | Agile/DevOps | AI/LLM Testing (LangTest)
I am a QA & Delivery Leader with 18+ years of experience, including 15+ years in global eCommerce platforms such as Shopify, Salesforce Commerce, Oracle ATG, and SAP Hybris. Over the years, I’ve built and led Testing Centers of Excellence (CoEs), driven Agile/DevOps adoption, and delivered high-quality digital transformation programs for global brands. My expertise spans across QA strategy, test automation, release management, and stakeholder collaboration, with proven success in reducing defects, accelerating release cycles, and improving customer experience. I’ve also played multi-faceted roles as Product Owner, Delivery Lead, Project Manager, and Scrum Master — enabling me to bridge the gap between technology and business. Beyond eCommerce, I’m continuously adapting to new technologies. Most recently, I’ve worked on training AI Agents and validating Large Language Models (LLMs) using LangTest, gaining hands-on experience in bias detection, reliability, and quality assessment of AI systems. I am also a trainer and mentor, delivering ISTQB and QA practice training, and a published author contributing thought leadership to the QA community. Specialties: QA Management | Test Automation | QA CoE | Agile Testing | eCommerce Platforms | AI/LLM Testing | Training & Mentorship
Pondicherry University
BCA, Computer Application
January 1, 2004 – January 1, 2007
Anatta
QA Lead
May 1, 2023 – Present
Remote
Anatta
Quality Analyst
April 1, 2020 – April 1, 2023
Remote
Ascena Retail Group, Inc.
Quality Assurance Specialist
August 1, 2019 – March 1, 2020
Bangalore
Bed Bath & Beyond
Senior Test Analyst
July 1, 2018 – July 1, 2019
Gurgaon, Haryana, India
Publicis Sapient
Test Lead Ecommerce
October 1, 2011 – July 1, 2018
Gurgaon, India
Synaptris
Software Engineer
July 1, 2008 – July 1, 2011
Greater Chennai Area
Honeywell
Software Engineer
July 1, 2007 – July 1, 2008
Greater Chennai Area
Solution Planning Fundamentals: Verified Skill Badge
Shopify
June 25, 2026 – Present
Positioning the value of Shopify Checkout
Shopify
June 25, 2026 – Present
Certified Tester Advanced Level Agile Technical Tester (CTAL-ATT)
ISTQB® - International Software Testing Qualifications Board
June 25, 2026 – Present
EF SET English Certificate 73/100 (C2 Proficient)
EF SET
June 25, 2026 – Present
Advanced Level Test Manager (CTAL)
ISTQB® - International Software Testing Qualifications Board
June 25, 2026 – Present
Certified Tester Foundation Level (CTFL)
ISTQB® - International Software Testing Qualifications Board
June 25, 2026 – Present
Scrum Master Certified (SMC)
Scrum Alliance
June 25, 2026 – Present
Cultural Fit Analysis
The candidate's career trajectory shows a strong commitment to quality assurance and leadership within that domain. Their experience spans various companies and includes initiatives like E-Hackathons, suggesting an openness to innovation and a collaborative mindset. However, the complete lack of direct firmware engineering experience or projects in their profile indicates a significant mismatch with the 'Firmware Engineer' target role, making cultural fit for this specific technical domain low.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, project management, and mentoring skills. Their experience in establishing CoEs and driving process improvements indicates a proactive and results-oriented approach. The focus on Agile and continuous improvement aligns with modern operational practices. However, the target role of 'Firmware Engineer' is a significant pivot from their extensive QA background, which may impact operational fit without substantial re-skilling.