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Quality Engineer with 5+ years in AI, ERP-CRM Integrations, and Software Testing.
Quality Engineer with 4+ years of experience in Manual Testing, Quality Assurance, Functional Consultant and ERP-CRM Integrations. Skilled in the full Software Testing Life Cycle (STLC), test case design, defect tracking, and client-facing implementations. Strong expertise in Sage CRM & ERP integrations (X3, Intacct, 100/300/Pro) with hands-on experience in UI Testing, Integration Testing, Database Testing (SQL), Regression Testing, Functional Assistance and UAT, AI testing. Hands-on experience in testing AI-based solutions including GUMU Co-Pilot for Sage CRM, validating conversational flows, response quality, and ERP data actions. Adept at collaborating with cross-functional teams, mentoring juniors, and ensuring high-quality, timely deliveries. Recognized for bug detection, client satisfaction, and process improvement. Presenting Demos on GUMU integration for CRM to Various ERPs Installation and Upgrades of GUMU Integration on Test as well as Live systems. Handled International clients. Understanding and Analysis of additional custom requirements in the Integration from Clients. Functional Assistance to Developers for custom requirements. Handling communications with Clients for support and follow-up.
Pune University
ME
August 1, 2017 – June 30, 2017
Pune University
BE
August 1, 2014 – June 30, 2014
Greytrix India Pvt Ltd
Quality Engineer
December 1, 2020 – Present
Navi Mumbai, Maharashtra, India
GUMU Co-Pilot - AI Assistant for Sage CRM
January 1, 2026 – June 1, 2026
Performed end-to-end testing of AI-powered GUMU Co-Pilot chatbot integrated with Sage CRM. Validated conversational flows for modules like Customer, Orders, Quotes, Products, Vendors. Tested intent recognition, entity extraction, and response accuracy for business queries. Verified backend actions triggered via chatbot (order creation, record fetch, status updates). Executed positive, negative, boundary, and edge case scenarios for AI responses. Tested fallback handling for invalid queries and incomplete user inputs. Performed UAT with business users to validate real-world use cases. Logged and tracked AI defects related to incorrect responses, hallucinations, and flow breaks. Ensured role-based access in AI responses. Worked closely with developers to improve prompt design and training data quality.
Ecommerce Projects
April 1, 2025 – September 1, 2025
Functional Testing: Performed end-to-end testing of e-commerce applications including product catalog, search, cart, checkout, payment gateway integration, shipping methods, and order confirmation. Cross-Platform & Cross-Browser Testing: Validated website functionality and UI consistency across different browsers (Chrome, Firefox, Safari, Edge) and devices (desktop, tablet, mobile). Order Management Testing: Verified order creation, invoicing, shipment, returns, and refund workflows in both front-end and back-end systems. Inventory & Stock Management: Ensured real-time stock updates on product purchase, cancellation, and returns. Promotions & Coupons: Tested discount codes, bulk offers, and pricing rules for accuracy. Integration Testing, Regression & Smoke Testing: Executed regular regression cycles to confirm existing features remain stable after enhancements and deployments. Defect Management: Logged, tracked, and retested defects using tools like Jira, GIT. User Experience (UX) Validation: Verified navigation, product filtering, and recommendation features for smooth customer experience.
GUMU Integration - Sage CRM & Sage X3
December 1, 2023 – July 1, 2025
Tested Node-RED integration flows for CRM-ERP order and customer sync. Conducted UAT and regression testing with multiple client stakeholders.
GUMU Integration - Sage CRM with Multiple ERPs (100, Intacct, X3)
December 1, 2023 – July 1, 2024
Delivered multi-ERP QA testing covering BOM promotions, RMA flows, and dashboards. Validated 40+ enhancements across modules for global clients. Verified 40+ feature enhancements across modules including order management, inventory updates, and refund workflows. Performed integration testing with third-party systems (Google Maps, Email Validation etc). Executed regression and smoke testing ensuring stability after enhancements. Managed defect reporting and resolution using Jira and Git. Reviewed user experience flows such as navigation, filtering, and recommendations.
CRM-ERP Implementation Projects (30+ rollouts)
December 1, 2023 – July 1, 2025
Owned end-to-end QA for implementations including client onboarding, demos, training, and support. Ensured timely and stable go-lives.
GUMU Integration - Sage CRM & Sage Intacct
December 1, 2021 – July 1, 2022
Performed end-to-end QA for Customer/Vendor synchronization and Credit Note promotions. Managed regression cycles and defect tracking to ensure release quality.
Pursuing Automation Testing Certification
Namma QA, Bengaluru
June 1, 2026 – Present
Pursuing AI Testing Certification
Namma QA, Bengaluru
June 1, 2026 – Present
Successfully Completed the Software Testing Course
Udemy
June 1, 2026 – Present
Received Best Bug Hunter Award
Unknown
June 1, 2026 – Present
Received Best Blog Award
Unknown
June 1, 2026 – Present
Received Customer Appreciation Award
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's project diversity, particularly across ERP-CRM integrations, e-commerce, and AI-powered chatbots, shows adaptability and a broad skill set. Their experience in mentoring new team members and collaborating with cross-functional teams suggests a team-oriented mindset. The continuous learning through certifications (Automation Testing, AI Testing) indicates a proactive approach to skill development, which is a positive cultural fit for growth-oriented organizations. However, the lack of explicit open-source contributions or community involvement limits the assessment of broader cultural engagement.
Soft Skills & Operational Fit
The candidate demonstrates strong client management, communication, and mentoring skills. Their experience in leading UAT, providing training, and handling client queries indicates a proactive and collaborative approach. The awards received (Best Bug Hunter, Customer Appreciation) suggest a strong work ethic and commitment to quality and client satisfaction. The pursuit of automation and AI testing certifications indicates a desire for continuous learning and adaptation to new technologies, which aligns well with an evolving Quality Engineer role.