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Senior Analyst with 4+ years in Workforce Management & Data Analytics
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Results-driven Analyst with 4 years of experience in Workforce Management, Real-Time Monitoring, MIS Reporting, and Operational Analytics. Highly proficient in Advanced Excel with strong expertise in data analysis, reporting automation, KPI tracking, workforce optimization, and performance monitoring. Experienced in transforming operational data into actionable insights to support business decisions and improve service delivery. Successfully managed workforce performance across multiple business operations, reduced manual reporting efforts through efficient Excel-based processes, delivered accurate operational insights, and consistently supported SLA achievement through proactive real-time monitoring and analysis.
Arunodaya University
Bachelor of Commerce
N/A – June 30, 2026
Mumbai University
H.S.C.
N/A – Present
Mumbai University
S.S.C.
N/A – Present
Eastvantage PVT LTD
Real Time Analyst
June 1, 2025 – May 1, 2026
Mumbai, Maharashtra, India
Teleperformance
Mission Control Analyst
March 1, 2023 – January 1, 2025
Mumbai, Maharashtra, India
Wipro
Real Time Analyst
March 1, 2022 – March 1, 2023
Mumbai, Maharashtra, India
Cultural Fit Analysis
The candidate's experience across three different companies (Eastvantage, Teleperformance, Wipro) in similar 'Real Time Analyst' or 'Mission Control Analyst' roles indicates adaptability and a consistent career path focused on operational analytics. The breadth of skills including WFM tools, Excel, SQL, and Power BI suggests a willingness to learn and apply diverse technologies. The candidate's focus on improving reporting efficiency and supporting decision-making aligns with a data-driven culture. However, the lack of project diversity outside of core WFM/RTA roles might limit exposure to broader business challenges.
Soft Skills & Operational Fit
The candidate demonstrates strong analytical and problem-solving skills through their experience in identifying trends and operational gaps. Their ability to prepare and present business reports indicates good communication and presentation skills. The focus on workforce optimization and performance monitoring aligns well with operational efficiency requirements. The candidate's experience across multiple companies suggests adaptability and a results-driven attitude.