Shivam Kumar Sen

Baloda Bāzār, Chhattisgarh, India

Since April 13, 2026

About

i am writing to express my interest in SAP SD / ERP Support roles. I have hands-on experience in both functional and technical support. On the functional side, I have worked on SAP SD processes such as Order to Cash (O2C), pricing, billing, and issue resolution including pricing errors, delivery blocks, and partner determination issues. On the technical side, I have experience in supporting end-users by resolving hardware and software-related issues, system access problems, and providing overall IT support.

Skills

Retail POSSD Functional ConsultantFunctional ConsultantDistribution (SD) processesERP systemsData AnalysisSAP S/4HANAPublic CloudDeliverySAP SalesanalysisCore product management:troubleshootingSystems EngineeringSystem ConfigurationHardware InstallationNetwork TroubleshootingCustomer Support

Key Strengths

Strong expertise in SAP SD functional support, including Order-to-Cash (O2C) processes, master data, and configuration.
Extensive experience in L1/L2 desktop and application support, particularly for retail POS systems across multi-location environments.
Proven ability to lead IT projects, such as POS software upgrades, demonstrating project management and risk mitigation skills.
Adept at bridging functional and technical teams, performing root cause analysis, and coordinating with ABAP teams.
Experience in end-user training and documentation, crucial for solution adoption.

Skill Analysis

SAP Digital Transformation Management

★★★★★

97%

Achieved an outstanding score, indicating deep expertise and a strong grasp of SAP digital transformation concepts and IT Business Partnering, directly aligning with the candidate's professional experience in SAP SD functional support.

IT Business PartneringSAP SD Functional SupportOrder-to-Cash (O2C) ProcessEnterprise ArchitectureIT Project ManagementBusiness Process Optimization

Strengths

Demonstrated strong understanding of SAP-related business processes and IT business partnering principles.
Excellent grasp of digital transformation concepts within an SAP context.
High accuracy in identifying and applying best practices for SAP implementations and support.

Limitations

No specific weaknesses are identifiable from a 97% score; performance indicates a comprehensive understanding.

Cultural & Operational Fit

Cultural Fit Analysis

The psychometric test score of 49% indicates potential areas for improvement in aspects like logical reasoning, work attitude, stress handling, or team collaboration. While the resume showcases collaborative efforts and project leadership, the test results suggest that these areas might require further assessment during an interview to ensure alignment with the company's cultural values and demands, especially in a senior role.

Soft Skills & Operational Fit

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