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Manual Tester with 4+ years in Manual, IVR, and Chatbot Testing, experienced with Jira, SOAPUI, and
Seeking for a challenging position where I can apply my new skills, expand my knowledge and leverage my learning with 4+years of experience in manual and IVR Testing (Genesys cloud, Cyara Testing) to help the organisation serve customers better and with efficiency. Dedicated IT professional with 4 years of experience with extensive knowledge of Manual testing IVR testing chatbot and mobile applications, testing procedures and tools. Skilled in analysing IVR call flows, identifying defects, and ensuring adherence to project requirements and industry standards. Strong Understanding of contact centre topics such as routing, IVR. Extensive knowledge and work experience in IVR testing, Manual Testing and chatbot testing and basic knowledge of Performance testing.
Sree Chaitanya College of Engineering, Karimnagar
Electrical and Electronics Engineering
June 1, 2016 – July 1, 2020
TCS
Manual Tester, IVR Automation Tester
November 1, 2021 – Present
Hyderābād, Telangana, India
HCA (Hyundai Capital America)
June 28, 2026 – Present
In this project, I was a Test Engineer performing Manual Testing and IVR Testing for the HCA (Hyundai Capital America) platform. The domain was Insurance, and I utilized tools like Jira, SOAP UI, and JMeter. The role involved comprehensive testing to ensure functionality and reliability for interactive voice response systems and related applications.
Cultural Fit Analysis
The candidate's experience at TCS, a large IT services company, suggests adaptability to diverse project environments and client requirements. The project experience in the Insurance domain (HCA) and testing various applications like Salesforce CRM and Daybreak indicates a breadth of exposure. The role aligns well with the target role of Manual Tester, showing a focused career path in quality assurance. The mention of contributing to team discussions on improving testing strategies suggests a proactive approach to work.
Soft Skills & Operational Fit
The candidate demonstrates strong operational fit for a Manual Tester role, with a clear understanding of testing methodologies and tools. The resume highlights collaboration with developers and product teams, and participation in daily stand-up meetings, indicating good team integration skills. The candidate also mentions the ability to work under pressure and being highly motivated, which are positive soft skills for a dynamic testing environment.