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Sr.Manager Customer Service Operations at DLF Limited
Experienced Customer Relationship Management Specialist with a demonstrated history of working in the real estate industry. Skilled in Operations Management, Possession & Registry Coordination. ,Analytical Skills, Customer Relationship Management (CRM), Team Building, and Mentoring. Strong support professional with a PGDIT focused in Information Technology from SCDL.
SCDL
PGDIT, Information Technology
January 1, 2009 – January 1, 2011
NIIT Education Center
GNIIT, Technical Support
January 1, 2007 – January 1, 2010
Delhi University
B.COM, Business/Commerce, General
January 1, 2003 – January 1, 2006
KVPV
12th
January 1, 2002 – January 1, 2003
KVPV
Delhi University , Business Administration and Management, General
N/A – Present
DLF Limited
Sr.Manager Customer Service Operations
March 1, 2026 – Present
DLF Limited
Manager Customer Service Operations
May 1, 2023 – May 1, 2023
DLF Limited
Manager Customer Service Operations at DLF Limited
May 1, 2023 – March 1, 2026
DLF Limited
Deputy Manager Customer Service Operations
November 1, 2018 – May 1, 2023
Paras Buildtech India Pvt. Ltd.
Assistant Manager CRM Backend Operations
April 1, 2013 – November 1, 2018
Gurugram, Haryana, India
IBM Global Process Services
Asst.Manager Operations
June 1, 2007 – April 1, 2013
Gurugram, Haryana, India
delhi
Citi financial
June 1, 2005 – June 1, 2007
Cultural Fit Analysis
The candidate has a long tenure in customer service and operations roles, primarily within the real estate sector (DLF Limited, Paras Buildtech). This indicates a preference for stable, structured environments and a deep understanding of industry-specific customer dynamics. Their experience with team leadership and process improvement suggests a collaborative and results-oriented approach. The target role 'Manager - Customer Success & Operations' aligns well with their career trajectory and demonstrated skills.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills in customer interaction, team leadership, and problem-solving, as evidenced by their experience in managing customer inquiries, resolving complaints, and leading teams. Their operational fit is strong for roles requiring hands-on management of customer service processes, data coordination, and inter-departmental liaison, particularly within the real estate sector.