Help & Supportcareers@gravityer.com
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Service Delivery Manager with 10+ years in Telecom & Project Management
A Professional with aprox 14yrs yrs experience in Customer Service, Project Management, Channel Partner/LCO dealing & Operations in Home Broadband/FTTH,HIS, Live/Internet TV , Onsite Audits, Enterprise B2B Broadband,as well as Telecom industry; comfortable working with people at all levels and having excellent analytical approach towards resolving issues & implementation of projects. Now looking for a new & challenging managerial, SME or consultancy position, Service Delivery,Channel Partner Management, in any industry that makes best use of my skills & experience. Working as Customer Service Delivery Manager (Jio Fibre) in Reliance Jio Infocomm Ltd handling Service teams, both Channel Partners( 20 no’s)/ LCO as well as Direct team for HIS,FTTH/ Home Broadband cum Live TV/OTT/ Video Conferencing, integration of CCTv network with our Broadband as well as Enterprise ( B2B) services for the entire Service life cycle. Also responsible for supporting Technical pitching for our sales team & have a mandate to contribute 20% in sales. Need to ensure our Service Partners are doing their Jio Fiber Business as per our RJIO guideline esp TAT/SLA, Quality compliance as well as Lead validation of prospective buyers; Regular Field Audits ,also part of the team responsible for onboarding of new Service/ Channel Partners. Responsible for Hiring &training of field technicians & associates. Responsible for resolving customer grievances & complaints , proper resolution of escalations done by customers, Random visits to customer premises (after prior appointment) as part of CSAT drive.
Unknown
MBA · PROJECTS
N/A – Present
Unknown
MA · Economics
N/A – Present
Unknown
MBA · Telecommunications
N/A – Present
Unknown
B Tech · Instrumentation & Control
N/A – Present
Unknown
PGDBM · Operations
N/A – June 30, 2026
Reliance Jio Infocomm ltd
Service Manager
May 1, 2020 – Present
India
Reliance Jio Infocomm ltd
PROJECT MANAGER - UPW
May 1, 2015 – April 1, 2020
India
ESSEL SHYAM COMMUNICATIONS Ltd.
ONSITE PROJECT IN-CHARGE/ SPOC
November 1, 2008 – December 1, 2014
India
Mahdi Bagh Computers Pvt. Ltd.
Sr.SERVICE ENGINEER/ CSG EXECUTIVE
July 1, 2007 – August 1, 2008
India
CCNA
Unknown
June 1, 2026 – Present
ITIL Foundation Level
Unknown
June 1, 2026 – Present
MCSE
Unknown
June 1, 2026 – Present
PMI- Project Management Institute
PMI
June 1, 2026 – Present
CCNP (Switching) Certified
Unknown
June 1, 2026 – Present
SIX SIGMA (Green Belt)
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's extensive experience across multiple roles within Reliance Jio Infocomm Ltd. and other telecom companies, coupled with a diverse educational background (multiple MBAs, B.Tech, MA Economics), suggests adaptability and a broad perspective. Their involvement in government projects like 'Digital India' and handling major accounts like ONGC and the Indian Army indicates experience in high-stakes, regulated environments. The pursuit of continuous education and certifications (ITIL, Six Sigma, PMI) reflects a growth mindset and commitment to professional development, which aligns well with a culture of continuous improvement and learning.
Soft Skills & Operational Fit
The candidate demonstrates strong operational leadership through managing diverse teams (RJIL, TSP, Channel Partners, LCO, OEM), ensuring compliance with various regulations (TRAI, Labour Laws, IR Guidelines), and implementing robust processes for service delivery (TAT, Zero Repeat/Reopen). Their experience in conflict resolution, liaisoning with statutory authorities, and vendor management highlights strong interpersonal and negotiation skills crucial for a Service Delivery Manager. The focus on training and workshops for team skill development also indicates a proactive approach to operational excellence and team empowerment.