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QA Engineer with 8+ years in Manual & Automation Testing
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Assessing your cultural and operational fit
Senior Software Testing Engineer with 3+ years of dedicated QA experience and 7+ years overall in SaaS environments, specializing in manual and automation testing across CRM, OKR platforms, web/mobile applications, and AI-driven workflows. Proven ability to design effective test strategies, build scalable automation suites, and collaborate with cross-functional teams to deliver high-quality, stable releases. Strong expertise in Agile QA, API testing, regression optimization, and defect prevention, supported by a solid customer-centric foundation.
Sethu Institute of Technology
Bachelor of Engineering (B.E.) · Electronics and Communication Engineering
January 1, 2014 – January 1, 2018
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Apptivo Software Pvt Ltd
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Apptivo Software Pvt Ltd
Senior Customer Support Executive
June 1, 2018 – May 1, 2022
India
Cultural Fit Analysis
The candidate has worked in SaaS environments for their entire career, which aligns well with many modern tech companies. Their progression from customer support to senior software tester demonstrates a proactive approach to career development and a commitment to quality. The diversity of projects (CRM, OKR, AI agents, web/mobile) indicates adaptability. However, the lack of diverse project types outside of SaaS or open-source contributions limits the breadth of cultural exposure.
Soft Skills & Operational Fit
The candidate's background in customer support suggests strong communication, problem-solving, and empathy skills, which are highly beneficial for a QA role in understanding user perspectives and collaborating with development teams. Their experience in Agile environments indicates adaptability and teamwork. The ability to resolve 95%+ tickets within SLA as a support executive highlights a results-oriented and efficient work attitude.