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QA Test Lead with 10+ years in Salesforce QA, Automation, and CI/CD
QA Test Lead with 10+ years of experience in Salesforce CRM and enterprise software testing. Proven expertise in designing and executing comprehensive test strategies across Salesforce Sales Cloud, Service Cloud, CPQ Billing, and Experience Cloud. Skilled in manual and automation testing using Selenium WebDriver (Java/Python), Robot Framework, Mabl AI/ML, TestNG, and Page Object Model frameworks. Hands-on exposure to CI/CD pipelines with Jenkins & Git, Apache JMeter for performance testing, and DevOps QA integration. Currently learning and exploring Agentforce, Data Cloud, and Industry Clouds (~20% hands-on exposure). Strong background in leading QA teams, Agile/Scrum delivery, defect lifecycle management, and shift-left testing strategies to ensure high-quality, on-time software releases.
SVIM, Indore
Master of Computer Applications (MCA)
August 1, 2011 – June 30, 2014
Govt. Holkar Science College, Indore
B.Sc. · Computer Science & Electronics
August 1, 2008 – June 30, 2011
Techcoopers Software Solution Pvt. Ltd. Powered by Selectiva
Test Team Lead
January 1, 2023 – Present
Indore, Madhya Pradesh, India
Techcoopers Software Solution Pvt. Ltd. Powered by Selectiva
Senior Software Test Engineer
January 1, 2020 – December 31, 2022
Indore, Madhya Pradesh, India
Techcoopers Software Solution Pvt. Ltd. Powered by Selectiva
Software Test Engineer
April 1, 2019 – December 31, 2019
Indore, Madhya Pradesh, India
Techcoopers Software Solution Pvt. Ltd. Powered by Selectiva
Associate Software Engineer
April 1, 2016 – March 31, 2019
Indore, Madhya Pradesh, India
Abhitek Online Education Pvt. Ltd.
Junior Web Developer
March 1, 2015 – March 31, 2016
Indore, Madhya Pradesh, India
Automated ROI Forecasting System
January 1, 2023 – June 1, 2026
Migrated ROI-Navigator from OpenStack to Salesforce Sales Cloud. Led QA strategy, test planning, and automation for login, configuration, estimate creation, and PDF report download. Managed defect lifecycle and stakeholder reporting throughout SDLC.
Salesforce CPQ & Billing - End-to-End Testing
January 1, 2023 – June 1, 2026
Validated complete CPQ sales cycle: opportunity creation, quote generation, line-item management, multi-level approval hierarchies, order placement via Powerstrip (PWS), billing/shipping validation, and NSD discount accuracy. Performed regression testing across CPQ-Billing integrations post-releases.
CPQ Business System Test Automation (BSTA)
January 1, 2023 – June 1, 2026
Led Mabl-based AI automation initiative for CPQ sales cycle and Case management. Oversaw script creation, test plan design, and quality assurance of automation scripts. Reduced manual regression effort significantly through AI-driven testing.
Partner Portal - Salesforce Experience Cloud
January 1, 2020 – December 31, 2022
Built Selenium framework (Java + TestNG) from scratch for all portal modules. Automated cause creation, order/invoice/SPA workflows, search with dynamic filters, and file operations. Conducted thorough regression testing across iterative releases.
Adminified - Multi-Sandbox Salesforce Admin App
January 1, 2020 – December 31, 2022
Tested admin task management across multiple Salesforce sandboxes from a single Lightning instance. Executed functional, integration, UAT, and regression testing. Used SOQL for data integrity checks; tracked defects in Quality Center.
CHFUSA Donor Portal
April 1, 2019 – December 31, 2019
Designed and built the complete Selenium test framework from scratch. Automated functional test cases for donation workflows and classroom fundraising requests. Participated in Agile ceremonies and collaborated with BAs and developers for defect resolution.
Salesforce Community Portal - Gamification & Discussion Platform
April 1, 2016 – March 31, 2019
Tested community implementation for customers and partners including discussion boards and gamification features. Authored test plans, test scenarios, and RTM (Requirement Traceability Matrix). Validated XML responses via SOQL queries.
FMCS & FAME - Salesforce Applications
April 1, 2016 – March 31, 2019
Executed functional and regression test cases for FMCS and FAME applications built on Salesforce. Prepared detailed test cases, performed test execution across Salesforce dev and test environments, and delivered complete test deliverables on schedule.
Cultural Fit Analysis
The candidate's extensive experience across multiple Salesforce projects and diverse testing methodologies (manual, automation, performance, API, AI/ML) suggests adaptability and a broad skill set. Their continuous learning (Agentforce, Data Cloud, Industry Clouds) indicates a growth mindset. The leadership roles and mentoring activities demonstrate a collaborative and supportive team player, aligning well with a culture that values knowledge sharing and continuous improvement. The consistent tenure at Techcoopers also suggests loyalty and stability.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership and team management skills, evidenced by leading a team of 9 QA engineers, managing task allocation, performance reviews, and mentoring. Their ability to design and own end-to-end test strategies, drive ROI-based automation, and collaborate with BAs and developers indicates strong operational fit and a proactive approach to quality assurance. The focus on reducing defect leakage and improving release confidence highlights a results-oriented mindset.