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Technical Support Specialist with less than a year in technical diagnostics, customer support, and i
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Assessing your cultural and operational fit
Detail-oriented Technical Support professional with experience in troubleshooting internet services, devices, and system-related issues. Skilled in technical diagnostics, customer support, issue resolution, and escalation management. Experienced in working with global customers through chat, phone, and email while maintaining high service standards and documentation accuracy. Background in Computer Science and software systems, providing strong technical understanding of applications, APIs, and system behavior. To build a career in Technical Support and IT Operations, where I can apply my troubleshooting skills, technical knowledge, and customer support experience to resolve technical issues efficiently and improve user experience.
Pune University
Bachelor of Computer Science · Computer Science
August 1, 2021 – June 30, 2024
Tech Mahindra
Technical Support Representative
August 1, 2025 – Present
India
iTensia Technologies
Software Developer (React) & Technical Support
October 1, 2024 – April 1, 2025
India
Concentrix Daksh Services India Pvt Ltd
Customer Support Associate (Amazon UK Retail Process)
September 1, 2022 – January 1, 2023
India
Indemnitium - Backend System
August 1, 2024 – August 1, 2024
Developed RESTful APIs and backend functionality. Improved database performance and API response time. Documented system architecture and API endpoints.
IoT-Based Bridge Health Monitoring System
January 1, 2024 – January 1, 2024
Built a monitoring system using Arduino UNO and ESP8266 sensors. Developed Python scripts for sensor data processing and monitoring. Integrated hardware with cloud platforms for real-time analysis.
Harmony Hub - Music Discovery Platform
January 1, 2024 – January 1, 2024
Developed a web platform using HTML, CSS, and JavaScript. Implemented real-time indexing for fast data access. Worked on system architecture and UI features.
JavaScript
Cursa
June 1, 2026 – Present
Python Programming & Basics of Machine Learning
ExcelR
June 1, 2026 – Present
Data Science
ExcelR
June 1, 2026 – Present
AI & Machine Learning
ExcelR
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's experience spans customer support and some software development, showing adaptability. The personal projects demonstrate initiative and a willingness to explore different technical domains (backend, IoT, web development). The target role of 'Technical Support Specialist' aligns well with the candidate's recent and past experience. However, the lack of diverse organizational experience beyond support roles limits the assessment of broader cultural fit.
Soft Skills & Operational Fit
The candidate exhibits strong customer service skills from roles at Tech Mahindra and Concentrix, indicating good operational fit for customer-facing technical support. Experience in documenting support logs and procedures suggests attention to detail. The psychometric test score is not provided, so stress handling and team collaboration cannot be assessed.