
Amazon Development Centre India Pvt. Ltd.
Zeal College of Engineering and Research
Quality Engineering Lead with 9+ years in Process Excellence, Automation & Data Analysis.
Amazon Development Centre India Pvt. Ltd.
Zeal College of Engineering and Research
Pune, Maharashtra, India
Strategic Quality & Process Excellence Leader with 10+ years of progressive experience at Amazon, driving enterprise-scale quality transformation through Lean Six Sigma, intelligent automation, and data-driven decision-making. Certified Lean Six Sigma Black Belt (CLSSBB) with a proven record of building high-performance quality organizations leading 5-7 Team Leads and 40+ FTEs across AGI Data Services and Catalog Operations while personally certifying 25+ associates to Green Belt standard. Delivered $86.5K weekly cost savings through cross-regional expansion, 800 bps CSAT overachievement, and 70% audit cycle time reduction via end-to-end quality automation leveraging Python, SQL, and R for scripting, data extraction, and statistical analysis. Consistently engages at VP and executive stakeholder levels to align quality strategy with measurable business outcomes.
Zeal College of Engineering and Research
Bachelor of Engineering · Mechanical
N/A – June 30, 2016
Amazon Development Centre India Pvt. Ltd.
Quality Audit Manager - AGI Data Services
May 1, 2021 – Present
Pune, Maharashtra, India
Amazon Development Centre India Pvt. Ltd.
Manager of Operations — CAP (Concession Abuse Prevention)
April 1, 2018 – May 1, 2021
Pune, Maharashtra, India
Shri Seva Services | BAJAJ
Works Manager
November 1, 2016 – April 1, 2018
India
Six Sigma DMAIC — CCXO / CSAT Improvement
May 1, 2021 – April 1, 2026
Applied full DMAIC framework to AGI DS CSAT defects; conducted VOC, Fishbone and Pareto analysis to prioritize failure modes; implemented targeted controls — achieved 42% vs. 50% CCXO Bottom Box target, overachieving by 800 basis points.
Green Belt Certification Program — AGI DS
May 1, 2021 – April 1, 2026
Designed end-to-end Lean Six Sigma Green Belt curriculum; mentored 25+ associates through certification and DMAIC projects — creating a certified quality workforce with 15+ independent CI projects initiated post-certification.
Quality Audit Automation System
May 1, 2021 – April 1, 2026
Built fully automated audit management system replacing manual data collation — leveraged Python for automation scripting (end-to-end pipeline, defect tagging, auto-scoring) and SQL for data extraction from operational databases. Integrated automated trend analysis with real-time leadership visibility, reducing audit cycle time by 70% and freeing auditors to focus on value-added coaching.
Shrinkage & Outlier Automation Dashboard
May 1, 2021 – April 1, 2026
Automated Shrinkage Reporting (24-hour lag to real-time at Skill/OU granularity) using Python for real-time data processing and pipeline orchestration. Employed R for statistical analysis to model outlier thresholds — powering the Outlier Management System with threshold-triggered email alerts to Team Managers, enabling same-day corrective action during Prime Week and peak periods.
Rosetta Stores EU & FE Region Launch
April 1, 2018 – May 1, 2021
Led end-to-end cross-regional expansion of Rosetta stores across EU (DE, IT, FR, ES) and FE (AU, SG) using language translator technology and Scrum master methodology — delivering $86.5K/week in savings while sustaining full policy compliance and quality standards across all regions.
L2 IJP Scorecard & Stack Ranking System
April 1, 2018 – May 1, 2021
Owned L2 Internal Job Posting scorecard at CAP IND level; utilized SQL for data aggregation across associate performance databases and Python for scorecard calculations and automated stack ranking logic — developing a standardized, bias-free methodology ensuring merit-based, objective selection for developmental opportunities across all TOD and SME role requests.
Certified Lean Six Sigma Black Belt (CLSSBB)
Unknown
April 1, 2026 – Present
Advanced Excel & SQL — Certified Proficiency
Unknown
April 1, 2026 – Present
Agile Methodology & Kanban Certified
Unknown
April 1, 2026 – Present
Lean Six Sigma DMAIC Practitioner
Unknown
April 1, 2026 – Present
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