Amazon Development Centre India Pvt. Ltd.

Zeal College of Engineering and Research

Profile URL

https://talent.gravityer.com/shahrukh-arab

SHAHRUKH ARAB

Quality Engineering Lead with 9+ years in Process Excellence, Automation & Data Analysis.

Amazon Development Centre India Pvt. Ltd.

Zeal College of Engineering and Research

Pune, Maharashtra, India

Since April 27, 2026

About

Strategic Quality & Process Excellence Leader with 10+ years of progressive experience at Amazon, driving enterprise-scale quality transformation through Lean Six Sigma, intelligent automation, and data-driven decision-making. Certified Lean Six Sigma Black Belt (CLSSBB) with a proven record of building high-performance quality organizations leading 5-7 Team Leads and 40+ FTEs across AGI Data Services and Catalog Operations while personally certifying 25+ associates to Green Belt standard. Delivered $86.5K weekly cost savings through cross-regional expansion, 800 bps CSAT overachievement, and 70% audit cycle time reduction via end-to-end quality automation leveraging Python, SQL, and R for scripting, data extraction, and statistical analysis. Consistently engages at VP and executive stakeholder levels to align quality strategy with measurable business outcomes.

Top Skills

Agile

Skills

PythonSQLRAgilePower BITableau

Education

Zeal College of Engineering and Research

Bachelor of Engineering · Mechanical

N/A – June 30, 2016

Experience

Amazon Development Centre India Pvt. Ltd.

Quality Audit Manager - AGI Data Services

May 1, 2021 – Present

Pune, Maharashtra, India

Amazon Development Centre India Pvt. Ltd.

Manager of Operations — CAP (Concession Abuse Prevention)

April 1, 2018 – May 1, 2021

Pune, Maharashtra, India

Shri Seva Services | BAJAJ

Works Manager

November 1, 2016 – April 1, 2018

India

Projects

Six Sigma DMAIC — CCXO / CSAT Improvement

May 1, 2021 – April 1, 2026

Applied full DMAIC framework to AGI DS CSAT defects; conducted VOC, Fishbone and Pareto analysis to prioritize failure modes; implemented targeted controls — achieved 42% vs. 50% CCXO Bottom Box target, overachieving by 800 basis points.

Green Belt Certification Program — AGI DS

May 1, 2021 – April 1, 2026

Designed end-to-end Lean Six Sigma Green Belt curriculum; mentored 25+ associates through certification and DMAIC projects — creating a certified quality workforce with 15+ independent CI projects initiated post-certification.

Quality Audit Automation System

May 1, 2021 – April 1, 2026

Built fully automated audit management system replacing manual data collation — leveraged Python for automation scripting (end-to-end pipeline, defect tagging, auto-scoring) and SQL for data extraction from operational databases. Integrated automated trend analysis with real-time leadership visibility, reducing audit cycle time by 70% and freeing auditors to focus on value-added coaching.

Shrinkage & Outlier Automation Dashboard

May 1, 2021 – April 1, 2026

Automated Shrinkage Reporting (24-hour lag to real-time at Skill/OU granularity) using Python for real-time data processing and pipeline orchestration. Employed R for statistical analysis to model outlier thresholds — powering the Outlier Management System with threshold-triggered email alerts to Team Managers, enabling same-day corrective action during Prime Week and peak periods.

Rosetta Stores EU & FE Region Launch

April 1, 2018 – May 1, 2021

Led end-to-end cross-regional expansion of Rosetta stores across EU (DE, IT, FR, ES) and FE (AU, SG) using language translator technology and Scrum master methodology — delivering $86.5K/week in savings while sustaining full policy compliance and quality standards across all regions.

L2 IJP Scorecard & Stack Ranking System

April 1, 2018 – May 1, 2021

Owned L2 Internal Job Posting scorecard at CAP IND level; utilized SQL for data aggregation across associate performance databases and Python for scorecard calculations and automated stack ranking logic — developing a standardized, bias-free methodology ensuring merit-based, objective selection for developmental opportunities across all TOD and SME role requests.

Certifications

Certified Lean Six Sigma Black Belt (CLSSBB)

Unknown

April 1, 2026 – Present

Advanced Excel & SQL — Certified Proficiency

Unknown

April 1, 2026 – Present

Agile Methodology & Kanban Certified

Unknown

April 1, 2026 – Present

Lean Six Sigma DMAIC Practitioner

Unknown

April 1, 2026 – Present

Key Strengths

Exceptional expertise in Quality Management Systems (QMS) architecture, governance, and policy development, as demonstrated by leading QMS establishment and RCA for VP-level escalations.
Strong command of Lean Six Sigma methodologies (DMAIC, Green Belt, Black Belt certification) for process improvement, defect reduction, and achieving significant operational efficiencies (e.g., 42% CCXO score, 70% audit cycle time reduction).
Proven leadership and mentorship capabilities, including designing and delivering Lean Six Sigma curriculum and mentoring 25+ associates.
Proficiency in data analysis, reporting, and automation using Python, SQL, and R for operational insights, audit automation, and real-time performance monitoring.
Demonstrated ability to lead cross-functional and cross-regional projects, achieving substantial cost savings and maintaining compliance.
While possessing strong operational quality and data-driven process improvement skills, the direct match to a *software-focused* Quality Engineering Lead role is limited by the absence of explicit software test automation framework design, performance/security testing, or deep SDLC integration experience.

Cultural & Operational Fit

Cultural Fit Analysis

Based on the provided psychometric test score of 0, there is insufficient data to assess cultural fit positively. This score indicates a significant concern in areas typically evaluated by such tests, such as logical reasoning, work attitude, stress handling, and team collaboration. Without further context or re-evaluation, this presents a critical red flag for cultural integration.

Soft Skills & Operational Fit

AI is analyzing your overall score…

Identifying your key strengths…

Evaluating your skill match against the job requirements…

Key Strengths

Exceptional expertise in Quality Management Systems (QMS) architecture, governance, and policy development, as demonstrated by leading QMS establishment and RCA for VP-level escalations.
Strong command of Lean Six Sigma methodologies (DMAIC, Green Belt, Black Belt certification) for process improvement, defect reduction, and achieving significant operational efficiencies (e.g., 42% CCXO score, 70% audit cycle time reduction).
Proven leadership and mentorship capabilities, including designing and delivering Lean Six Sigma curriculum and mentoring 25+ associates.
Proficiency in data analysis, reporting, and automation using Python, SQL, and R for operational insights, audit automation, and real-time performance monitoring.
Demonstrated ability to lead cross-functional and cross-regional projects, achieving substantial cost savings and maintaining compliance.
While possessing strong operational quality and data-driven process improvement skills, the direct match to a *software-focused* Quality Engineering Lead role is limited by the absence of explicit software test automation framework design, performance/security testing, or deep SDLC integration experience.

Cultural & Operational Fit

Cultural Fit Analysis

Soft Skills & Operational Fit