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Data Analyst with 5+ years in Reporting & Operations Analytics, SQL, Power BI, and Python
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Assessing your cultural and operational fit
Detail-oriented Data Analyst with 5+ years of experience in business operations and analytics at Amazon (via Sutherland Global Services). Hands-on expertise in SQL, Power BI, Python, and Advanced Excel with a proven track record of tracking KPIs, reducing handling time by 15%, and maintaining 98%+ SLA compliance in a high-volume environment. Completed a Master Program in Data Analytics (FITA Academy, 2025–26). Seeking a Data Analyst or Reporting Analyst role to drive data-driven decisions.
FITA Academy, Chennai
Master Program · Data Analytics
July 1, 2025 – February 1, 2026
Patrician College of Arts and Science, Chennai
Bachelor of Computer Science · Computer Science
January 1, 2017 – January 1, 2020
Sutherland Global Services Pvt Ltd (Amazon NA Process)
Senior Associate - Operations & Data Reporting
September 1, 2021 – April 1, 2026
India
Altruist Technologies Pvt Ltd
Customer Support Executive
October 1, 2020 – September 1, 2021
India
Amazon Support Trend Analysis Dashboard
June 18, 2026 – Present
Built a Power BI dashboard modelled on real Amazon support operations — visualising query volume trends, issue category breakdowns, CSAT movement, and SLA adherence over time. Used DAX calculated measures to simulate AHT optimisation scenarios and identify peak issue periods by day/hour, enabling proactive staffing insights. Demonstrated end-to-end data storytelling: raw tabular data → Power Query transformation → visual dashboard with drill-down filters by region, category, and time period.
Sales Performance Dashboard
June 18, 2026 – Present
Designed an interactive Power BI dashboard to visualise sales trends, KPIs, and regional performance for stakeholder decision-making. Used Power Query for data transformation and DAX formulas for dynamic calculated measures; enabled drill-down filtering by time period, region, and product category.
Customer & Sales Trend Analysis
June 18, 2026 – Present
Wrote complex SQL queries (JOINS, GROUP BY, aggregate functions) to analyse large-scale relational datasets. Identified top-performing products and high-value customer segments; produced structured metric summaries for management reporting.
Exploratory Data Analysis (EDA)
June 18, 2026 – Present
Performed data cleaning using Pandas - handled missing values, duplicate records, and data type inconsistencies. Conducted EDA to uncover patterns and correlations; created visualisations using Matplotlib and Seaborn to communicate findings to stakeholders.
Cultural Fit Analysis
The candidate's project diversity, ranging from Amazon support trend analysis to sales performance and general customer/sales trend analysis, indicates a broad interest in applying data analytics across different business domains. Their experience in a fast-paced, data-driven environment at Amazon suggests adaptability and a proactive approach to data utilization. The pursuit of a Master Program in Data Analytics alongside employment demonstrates a commitment to continuous learning and professional development, which aligns well with a growth-oriented culture. The blend of operational experience with technical project work suggests a practical, hands-on approach to problem-solving.
Soft Skills & Operational Fit
The candidate demonstrates strong operational acumen through their experience at Sutherland Global Services (Amazon NA Process), where they consistently exceeded performance benchmarks, identified process inefficiencies, and contributed to weekly performance reporting. This indicates a results-oriented individual with good problem-solving skills and an understanding of business impact. Their ability to handle high volumes of customer interactions and maintain high CSAT/SLA scores suggests resilience and customer focus. The projects highlight an ability to communicate findings through dashboards and structured summaries, which is crucial for operational fit.