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Customer Support Associate with 4+ years in Customer Service & Process Management
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Looking for a challenging role in a growing organization where I can use my communication and leadership skills to contribute to the success of the company and its employees.
St. Columbus College, Hazaribagh (VINOBA BHAVE UNIVERSITY)
B.Sc. · Mathematics
August 1, 2018 – June 30, 2021
CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED
Sr. Representative, Operations
January 1, 2024 – March 1, 2026
India
GENPACT INDIA
Sr. Process Associate
January 1, 2022 – December 1, 2023
India
Cultural Fit Analysis
The candidate's experience in diverse customer service environments (Concentrix and Genpact) and their stated objective to contribute to a growing organization suggest adaptability. Their focus on communication and leadership aligns with collaborative team environments. However, the resume lacks specific details on project diversity outside of direct customer support, which limits a deeper assessment of broader cultural fit beyond operational roles.
Soft Skills & Operational Fit
The candidate demonstrates strong communication, presentation, and teaching skills. They are goal- and solution-oriented, self-motivated, and capable of working under pressure. Their professional and sensitive interaction style, coupled with experience in team monitoring and training, indicates a good operational fit for a senior customer support role. The ability to gather and share customer feedback also highlights a proactive approach to service improvement.