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Senior Solution Consultant with 10+ years in EHR/EMR Configuration & Clinical Workflow Optimization
EMR Business Analyst and Healthcare IT professional with 10+ years of hands-on experience configuring, optimizing, and supporting clinical information systems in live hospital environments. Deep expertise in EHR/EMR workflow analysis, clinical system configuration, HL7 integrations, user training, and issue resolution across radiology, laboratory, pharmacy, and administrative departments. Proven ability to conduct user observations, identify workflow inefficiencies, generate assessment reports with actionable recommendations, and drive practice performance improvements. Experienced in client account management, vendor coordination, and serving as the escalation point for clinical system issues. My background is in SAP ISHMed and Carestream PACS — the methodology, configuration logic, and clinical workflow expertise translate directly to eClinicalWorks and any EHR platform. Fluent in English, Arabic, and French.
Université Saint-Joseph
Bachelor's Degree · Computer Science
N/A – June 30, 2015
airG Inc.
Business Solution Specialist
March 1, 2022 – Present
India
LAU Medical Center
Senior Solution Consultant
January 1, 2019 – Present
India
Cerner
Senior Learning Consultant
June 1, 2017 – December 1, 2018
India
LAU Medical Center
IT Application Administrator
January 1, 2015 – June 1, 2017
India
Cultural Fit Analysis
The candidate's diverse experience across different healthcare organizations (LAU Medical Center, Cerner) and a technology company (airG Inc.) suggests adaptability to various corporate cultures. Their roles consistently involve client interaction, problem-solving, and cross-functional coordination, indicating a collaborative and service-oriented mindset. The breadth of skills, from technical configuration to client management and training, aligns well with a dynamic solution consultant role.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills through their extensive experience in client account management, vendor coordination, and training delivery. Their ability to conduct user observations, translate operational pain points into system configurations, and manage complex issue escalations indicates excellent problem-solving, communication, and stakeholder management capabilities. The freelance role at LAU Medical Center further highlights adaptability and self-management.