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Fintech|Merchant Onboarding |Operations|
Fintech Operations Specialist with 5+ years of progressive experience in merchant onboarding, KYC compliance, payment operations, and process governance across leading payment platforms such as Razorpay, PhonePe, Cashfree Payments, and Easebuzz. Proven expertise in managing end-to-end merchant onboarding workflows, risk assessment, partner coordination, and regulatory compliance aligned with RBI and banking guidelines. Adept at transforming operational processes through cross-functional alignment, and data-driven decision-making, leveraging tools such as Salesforce, Freshdesk, CRM systems, API integration dashboards, and internal workflow engines. Known for driving seamless merchant activation across payment gateways, international channels, and connected banking ecosystems while ensuring high standards of quality control, documentation accuracy, and fraud-risk mitigation. Recognized for strong leadership, stakeholder management, and team enablement, including mentoring new joiners, liaising with banking partners, and resolving complex escalations. Currently serving as Senior Operations Manager at Easebuzz, with an aspiration to move into broader strategic operations, people management, and process excellence roles within the fintech domain.
Alliance University
Bachelor of Technology, Electrical and Electronics Engineering
January 1, 2015 – January 1, 2019
Easebuzz
Senior Operations Manager
March 1, 2025 – Present
On-site
Cashfree Payments
Senior Associate
July 1, 2024 – January 1, 2025
On-site
PhonePe
Merchant Onboarding Specialist
October 1, 2022 – July 1, 2024
Bengaluru · On-site
Razorpay
Junior Analyst
October 1, 2020 – October 1, 2022
Bengaluru
Cultural Fit Analysis
The candidate has worked across several well-known fintech companies, indicating adaptability to different organizational cultures within the same industry. Their consistent progression in operations roles within the payment gateway domain suggests a strong alignment with fast-paced, compliance-driven environments. The breadth of experience in various operational aspects (KYC, AML, fraud, onboarding, dispute resolution) demonstrates a diverse skill set relevant to a comprehensive operations management role.
Soft Skills & Operational Fit
The candidate's experience descriptions highlight strong problem-solving skills, stakeholder coordination, and a focus on process adherence and improvement. Their roles consistently involve managing complex escalations, ensuring regulatory compliance, and optimizing operational workflows, which are critical for an Operations Manager role. The ability to train junior analysts also suggests leadership and mentoring capabilities.