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Sr. Business Analyst with 10+ years in Business Analysis and Digital Transformation
Highly accomplished and strategic Senior Business Analyst with total 15 years of progressive experience in Business Analysis and Digital transformation initiatives and delivering innovative solutions. Proven expertise in end-to-end project lifecycle management, advanced requirements engineering, process optimization, and stakeholder management at executive levels. Adept at translating complex business needs into actionable technical specifications and fostering strong relationships to drive successful project delivery. Seeking to leverage deep analytical capabilities and leadership skills to contribute significantly to strategic growth and operational excellence.
Purdue University
Postgraduate · Business Analysis
January 1, 2023 – June 1, 2023
UNIVERSITY OF APPLIED G SOCIAL SCIENCES.
Bachelor of Science · Computer Science
January 1, 2001 – January 1, 2005
Ministry of High Education
Senior Business Analyst
November 1, 2025 – Present
Dubai, Dubai, United Arab Emirates
Dubai Municipality
Senior Business Analyst
April 1, 2019 – October 1, 2025
Dubai, Dubai, United Arab Emirates
Dubai Municipality
Quality Assurance Engineer
January 1, 2013 – January 1, 2018
Dubai, Dubai, United Arab Emirates
Sejjelat Business Solutions
Support Engineer
January 1, 2010 – January 1, 2013
Dubai, Dubai, United Arab Emirates
Case management system
April 1, 2019 – October 1, 2025
Analyzed the business requirements to automate case management system, which is a digital solution designed to help organizations manage and track a wide variety of "cases" or incidents, issues, claims, investigations, or service requests. Provided a centralized platform to store, organize, and access all information related to a case, from initial intake to resolution and beyond.
Unified payment revenue system
April 1, 2019 – October 1, 2025
Led an agile team as Product Owner, conducting blueprint and discovery for automation of a middleware core payment system. This system integrated with source systems, services, a notification system, and various payment gateways such as Dubai Pay PG and NGenius PG for Apple Pay & Samsung Pay.
LIMS (Laboratory Information Management System)
April 1, 2019 – October 1, 2025
Analyzed the business requirements for the implementation of a new LIMS for 7 services owned by the Dubai Central Laboratory Department. The project goals included migrating from a legacy system (Oracle SQL LIMS) into a new Labware system, reducing manual data entry by 40%, and improving sample traceability by 95%. Managed the migration of over 10,000 legacy records, ensuring 100% data integrity and minimal operational disruption.
Cultural Fit Analysis
The candidate's diverse project experience across government entities (Ministry of High Education, Dubai Municipality) and a business solutions company (Sejjelat Business Solutions) indicates adaptability to different organizational cultures and operational contexts. Their involvement in digital transformation initiatives and leading agile teams suggests a proactive and modern approach to project delivery. The breadth of skills, from technical analysis to strategic planning and stakeholder engagement, points to a well-rounded professional capable of integrating into various team structures and contributing to a collaborative environment. The postgraduate education in Business Analysis from Purdue University further enhances their profile for a senior role.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills such as leadership, stakeholder management, cross-functional collaboration, communication, problem-solving, and mentorship, which are crucial for a senior-level Business Analyst role. Their experience in leading teams, managing demand, and facilitating cross-departmental projects indicates a high operational fit. The ability to draft MoUs and agreements for data sharing also highlights a strategic and compliance-aware mindset. Their background in QA and Support Engineering provides a practical understanding of the software development lifecycle and troubleshooting, which is beneficial for clarifying requirements and working with development teams.