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Senior Business Analyst / Product Owner with 4+ years in Technical Support, Data Analysis & Project
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Detail-oriented Business Analyst about 4 years of experience in technical application support, requirement analysis, incident management, and cross-functional coordination across global teams. Adept at troubleshooting complex issues in multi-tiered architectures, analyzing incident trends, managing defect workflows, and supporting live-site systems with high accountability. Strong understanding of SDLC, Agile/Scrum, system integrations, APIs, SQL, and data analysis. Experienced in documentation, stakeholder communication, and driving system improvements to enhance stability and supportability.
Lovely Professional University Distance
MBA · Information Technology
August 1, 2023 – June 30, 2025
Punjab Technical University, Gulzar Group Of Institute
B.Tech · Information Technology
August 1, 2018 – June 30, 2022
Patna Muslim High school
Intermediate
June 1, 2015 – May 31, 2017
Sr. Sc. Delhi Public School
Matriculation
June 1, 2014 – May 31, 2015
Teqin Valley
Business Analyst
February 1, 2025 – October 1, 2025
Saudi Arabia
LuminoGuru Pvt. Ltd.
Business Analyst
February 1, 2024 – February 1, 2025
Mohali, Punjab, India
Technocrats Horizons Compusoft Pvt. Ltd.
Business Analyst
September 1, 2022 – February 1, 2024
Ludhiana, Punjab, India
Promatics Technologies Pvt. Ltd.
Business Analyst
January 1, 2022 – September 1, 2022
Ludhiana, Punjab, India
TampaWell Health Wellness App
February 1, 2025 – October 1, 2025
Led end-to-end project execution for a comprehensive health & wellness mobile application. Gathered detailed functional and technical requirements directly from stakeholders. Created User stories with acceptance criteria to support development teams. Managed all project timelines, resource coordination, sprint workflows, and deliverable tracking. Collaborated with developers, designers, and QA to ensure a seamless and secure user experience. Conducted UAT, system testing coordination, and post-release monitoring for stability. Supported feature enhancement planning using user feedback and data-driven insights.
Advanced E-commerce Projects
February 1, 2024 – February 1, 2025
Led requirement gathering, data analysis, and customer journey creation for multi-vendor marketplace systems (Web + Mobile). Defined user personas, feature prioritization, and roadmap planning. Collaborated with cross-functional teams, collect and analyzed customer demographic and visualization. Created FRD Documents, Figma designs and mockups to showcase the UI and UX for customers engagement. Facilitate communication and collaboration among project stakeholders. Coordinate with QA to conduct functional, regression, and performance testing to ensure the reliability and stability of the platform.
Market Place Project: Website + Mobile Applications
September 1, 2022 – February 1, 2024
Define user personas and journeys to ensure a seamless and intuitive user experience for both buyers and sellers. Create FRD, SRS documents to explain about the project requirements and the user stories. Collaborate with UX designers to create mockups that reflect user needs and business requirements. Work with stakeholders to prioritize features and functionalities based on business value, user feedback, and market trends. Maintain a product roadmap outlining the release schedule. Coordinate with QA to ensure the overall quality analyst and control of the platform. Improved process efficiency through dependency mapping and issue trend analysis.
Projects Management course
Udemy
June 1, 2026 – Present
Microsoft Excel Advanced Certification
Microsoft
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's project diversity, including health & wellness, advanced e-commerce, and general marketplace applications, suggests adaptability to different business domains. Their consistent role as a Business Analyst across multiple companies, coupled with an MBA in Information Technology, indicates a strong alignment with the target role. The breadth of skills, from technical documentation to UX/UI design and data analysis, shows a versatile profile suitable for cross-functional team collaboration.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills in stakeholder communication, cross-functional collaboration, and problem-solving, which are critical for a Senior Business Analyst/Product Owner role. Their experience in coordinating diverse teams (development, QA, AI, design) and managing project timelines indicates good operational fit for complex product environments. The ability to conduct risk assessments, issue tracking, and dependency management further supports their operational readiness.