Help & Supportcareers@gravityer.com
Lead Quality Analyst with 4+ years in Microsoft CRM Power Platform & QA
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
QA Analyst lead with over 4 years of total experience in the Microsoft CRM Power Platform. Proficient in developing and executing test cases while ensuring quality through effective testing procedures. Quick to learn and adapt new technologies and ability to Complete tasks within minimal direction. Experienced in creation of test plans and test cases and feature understanding. Agent Experiences (Creation of work streams, queues, channel account creation, customer settings, case settings). Experiences in creation of org provisioning, environment creation, portals, BYOB creation, Pipelines. Experienced in bug creation, defect tracking, production issues, virtual agent capabilities.
Chintalapudi Engineering college, JNTUK
Bachelor's of Technology · Electronics and Communication Engineering
August 1, 2017 – June 30, 2021
Tata Consultancy Services Ltd
QA Analyst
February 3, 2022 – June 1, 2026
India
CRM
February 1, 2022 – June 1, 2026
Client: Microsoft. Omni channel for Customer Service is a robust application that extends the power of Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Live Chat, voice, and SMS. Omni channel for Customer Service also provides a modern, customization, high-productivity app that allows agents to engage with customers across different channels. The application offers contextual customer identification, real-time notification, integrated communication, and agent productivity tools like knowledge base integration, search, and case creation to ensure agents are effective. Roles & Responsibilities: Testing the application across various channels, writing and executing test cases, identified issues, and logged bugs accordingly. Utilized virtual agent capabilities with Omnichannel, integrating Power Virtual Agent through the Azure portal.
AI-102T00: Designing and implementing a Microsoft Azure AI Solution
Microsoft
June 1, 2026 – Present
AI-Powered Programming with GitHub Copilot
Microsoft Press
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's experience is primarily focused on a single project within Tata Consultancy Services, working with Microsoft technologies. While this demonstrates depth in a specific domain, it suggests limited diversity in project types, industries, or technology stacks. The certifications in Azure AI and GitHub Copilot indicate an interest in modern tools and AI, which could be a positive cultural fit for an innovative team. However, the overall breadth of experience and exposure to different team dynamics or organizational cultures appears limited, which might impact adaptability in diverse environments. The target role 'Lead Quality Analyst' requires strong leadership and cross-functional collaboration, which are not explicitly demonstrated through diverse project experiences.
Soft Skills & Operational Fit
The candidate's profile summary indicates a quick learning ability and adaptability, along with the capacity to complete tasks with minimal direction. These traits are beneficial for a lead role requiring initiative and problem-solving. Experience in bug creation, defect tracking, and production issues suggests a practical, operational mindset. However, the resume lacks explicit examples of leadership, mentorship, or strategic planning, which are critical for a 'Lead' position.