Sahib Taneja

Data-driven Product and Customer Experience leader with 10+ years of experience driving digital transformation, analytics-led decision-making, and enterprise-scale servicing operations in the financial services domain. Proven track record of defining data-backed strategies, building real-time analytics frameworks, and translating business objectives into measurable KPIs, dashboards, and actionable initiatives. Currently operating at a strategic intersection of business, data, and technology—leading cross-functional teams to design data-informed customer journeys, optimize payment and subscription ecosystems, and deliver measurable revenue impact (including 25% improvement in renewals and 60% reduction in manual processes). Experienced in stakeholder management with senior leadership, delivering executive-level insights, and driving adoption of data-led initiatives through structured frameworks, continuous improvement (Lean Six Sigma), and Agile methodologies. Strong foundation in data governance, performance analytics, and operational intelligence, with hands-on experience in building dashboards (Grafana), defining data metrics, and enabling decision-making through real-time visibility into business performance and risk signals.