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Customer Support Associate with 1+ years in FinTech Operations & Customer Experience.
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Results-driven Operations Professional with expertise in FinTech Operations, Customer Experience, Dispute Resolution, Data Analysis, and Process Improvement. Proven ability to manage high-volume operations, solve complex business challenges, and deliver data-driven insights that enhance revenue performance, operational efficiency, and customer satisfaction. Excellent English communication skills with strong analytical and problem-solving abilities.
VINCENT APOSTOLIC DEGREE COLLEGE
Bachelor's degree · Bachelor of Business Administration
N/A – June 30, 2022
New Apostolic English High School
10th Grade
N/A – May 31, 2014
DR. BOWER APOSTOLIC JUNIOR COLLEGE
HSC · Computer Science
N/A – May 31, 2016
It's a Checkmate.com Service India Private Limited
Refund Dispute Specialist
November 1, 2024 – Present
India
Amazon Development Centre India Pvt Ltd-Pune
CS Associate – Chat and Email Support
October 1, 2022 – January 1, 2023
Pune, Maharashtra, India
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Introduction to Data Analysis using Microsoft Excel
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Business Analysis & Process Management
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Cultural Fit Analysis
The candidate's experience across two distinct companies (FinTech and E-commerce) and roles (Refund Dispute Specialist, CS Associate) shows adaptability and a breadth of exposure. Their focus on customer satisfaction, process improvement, and data-driven insights suggests a proactive and results-oriented mindset, which generally aligns well with dynamic corporate cultures. The certifications in data analysis and business process management further indicate a commitment to continuous learning and professional development.
Soft Skills & Operational Fit
The candidate demonstrates strong problem-solving, analytical, and communication skills, essential for customer support and operations roles. Their experience in workflow management, process documentation, and cross-functional collaboration indicates a good operational fit. The ability to handle high-volume operations and maintain customer satisfaction aligns well with demanding support environments.