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Desktop Support Engineer with 3+ years in IT Support & Administration
Highly motivated individual with a background in IT Engineering and New Venture Creation. Possesses diverse experience in customer-facing roles such as Outbound Sales Agent and Technical Support, combined with strong administrative and operational skills. Proficient in Microsoft 365, endpoint administration, and desktop support, with a solid understanding of network installation and troubleshooting. Currently expanding expertise in IT Engineering and certified in CompTIA A+, N+, S+, and AWS.
OPTIMI College
IT Engineering · Information Technology
August 1, 2026 – Present
OPTIMI College
New Venture Creation NQF L4 · Entrepreneurship
August 1, 2025 – June 30, 2025
Florida Park High School
Matric
June 1, 2017 – May 31, 2021
Homegrown Solutions – Tracker SA
Outbound Sales Agent
October 1, 2025 – Present
India
MORE Collection, Johannesburg
Temporary Administrator
January 1, 2025 – September 30, 2025
Johannesburg, Gauteng, South Africa
Rapetti Interior Design
Office Administrator
January 1, 2024 – December 31, 2024
India
Ketheo Projects and Maintenance
Desktop Support Technician
January 1, 2023 – December 31, 2023
India
Barbies Promotions, Johannesburg
DTG -Direct to Garment Printer
January 1, 2021 – January 31, 2022
Johannesburg, Gauteng, South Africa
CompTIA A+
Unknown
June 1, 2026 – Present
CompTIA N+
Unknown
June 1, 2026 – Present
CompTIA+ and CompTIA Network
Unknown
June 1, 2026 – Present
CompTIA S+
Unknown
June 1, 2026 – Present
AWS Certified Solutions
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's diverse work history, including roles in sales, administration, and technical support, indicates adaptability. The pursuit of IT Engineering and multiple CompTIA certifications, alongside AWS, shows a proactive learning mindset. While the 'New Venture Creation' and 'Fx Bootcamp' suggest entrepreneurial interests, the core IT education and certifications align with a technical career path. The candidate's experience as a Desktop Support Technician directly aligns with the target role, indicating a good cultural fit for a technical support environment.
Soft Skills & Operational Fit
The candidate's resume highlights experience in roles requiring organization and attention to detail (Administrator), as well as customer interaction (Outbound Sales Agent). These experiences suggest a foundational ability to manage tasks, maintain records, and communicate, which are valuable for operational fit in a desktop support role. The 'New Venture Creation' certification also implies initiative and problem-solving skills.