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Partnership Manager with 10+ years in Sales, Operations & GTM Strategy
I'm on a mission to help businesses scale through strategic leadership, partnerships, and sustainable growth. With 22+ years of experience across Service Industries, I bring a rare blend of B2B sales, channel partnerships, go-to-market (GTM) strategy, operations, EdTech, capability building, and business marketing initiatives. My career spans multiple BPO verticals including IT, ITeS, BFSI, Telecom, Insurance, and Digital Background Screening, with hands-on exposure to both domestic and international markets. A significant part of my journey has been building and scaling channel ecosystems, from designing reseller and referral models to enabling strategic alliances, integrations, and co-selling motions. I've led partner onboarding, enablement, joint GTM planning, revenue ownership, and long-term partner success, helping organizations expand market reach without linear cost growth.
Sikkim Manipal University
BBA · Business Administration
August 1, 2012 – June 30, 2012
Acharya Polytechnic
Diploma · Electronics and Telecommunication Engineering
August 1, 2005 – June 30, 2005
CFIRST Background Checks LLP
Vice President – Global Partnerships - Strategic Alliances – GTM – Marketing, Operations & LnD
January 1, 2017 – Present
Bengaluru, Karnataka, India
Simplilearn PVT LTD
Business Manager - Global E-Learning Operations & Customer Engagement/Student Success Group
February 1, 2015 – December 1, 2016
Bengaluru, Karnataka, India
FIRST ADVANTAGE PVT LTD
Operations Manager – Client & Candidate Services – Blended Role
June 1, 2013 – February 1, 2015
Bengaluru, Karnataka, India
Mphasis
Customer Support Operations Manager
November 1, 2011 – June 1, 2013
Bengaluru, Karnataka, India
Mphasis
Customer Support Asst Quality/Operations Manager
December 1, 2009 – October 1, 2011
India
Mphasis
Unit Manager
December 1, 2008 – November 1, 2009
India
Mphasis
Command center executive/Asst Unit Manager
October 1, 2004 – November 1, 2008
India
Mphasis
Customer Service Executive
August 1, 2003 – September 1, 2004
India
Cultural Fit Analysis
The candidate's diverse experience across multiple BPO verticals (IT, ITeS, BFSI, Telecom, Insurance, Digital Background Screening) and exposure to both domestic and international markets suggests adaptability and a broad perspective. Their focus on building high-performing teams, fostering trusted relationships, and driving growth with purpose indicates a strong cultural alignment with results-oriented and collaborative environments. The emphasis on long-term partnerships and client advocacy further reinforces a positive cultural fit.
Soft Skills & Operational Fit
The candidate exhibits strong leadership, problem-solving, and communication skills, crucial for a Partnership Manager role. Their extensive experience in operations management, L&D, and customer engagement indicates a solid operational fit, capable of driving efficiency and performance within partnership ecosystems. The ability to manage large teams and complex projects aligns well with the demands of strategic alliances and GTM execution.