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Associate Customer Support with less than a year in inbound voice calls and CRM systems.
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
A motivated Associate Customer Support professional with three months of hands-on experience in handling inbound customer queries. Seeking to contribute strong communication skills, problem-solving abilities, and a customer-first approach to deliver quality service and support organizational growth.
Bharathiyar Arts and Science college For Women.
Msc Computer Science · Computer Science
August 1, 2023 – June 30, 2025
Shri Shakthikailassh Women College.
Bsc Computer Science · Computer Science
August 1, 2018 – June 30, 2021
Bharathiyar Higher Secondary School
HSC
June 1, 2018 – May 31, 2018
Bharathiyar Higher. Secondary School
SSLC
June 1, 2016 – May 31, 2016
Tech Mahindra
Associate -Customer Support
July 1, 2025 – October 1, 2025
Ambattūr, Tamil Nadu, India
Delight Bake – Online Cake Selection and Delivery Management System
June 1, 2026 – June 1, 2026
Designed and developed a web application that allows customers to order customized cakes online with secure payment processing and real-time order tracking. Enhanced delivery efficiency and improved communication between customers and the service team.
Professional training in Office Automation and programming languages (C, C++, Python)
Apollo Computer Education Ltd., Apollo College Group
June 1, 2026 – Present
Multimedia Course
APRICOT'S (ISO 9001:2015 Certified), Salem
December 5, 2019 – Present
Cultural Fit Analysis
The candidate's academic background in Computer Science, coupled with a brief but relevant customer support role at Tech Mahindra, suggests an interest in both technical and service-oriented fields. The academic project, 'Delight Bake', indicates a proactive approach to problem-solving and an understanding of customer needs in a digital context. The certifications in Office Automation and programming languages, while not directly aligned with customer support, show a breadth of learning and a foundational technical aptitude. The candidate's adaptability to shift-based work and focus on customer satisfaction align well with typical customer support team cultures.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills relevant to customer support, including empathy, professionalism, problem-solving, and conflict resolution. Their experience in a shift-based environment and ability to handle high call volumes indicate good operational fit for a dynamic customer support role. The academic project also shows initiative in developing a customer-centric system.