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Technical Lead with 9+ years in Revenue Cloud & AI Automation
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Salesforce Technical Lead / Senior Salesforce Developer with 8+ years of experience in Salesforce platform development, Revenue Cloud, CPQ, Service Cloud, Nonprofit Cloud, and AppExchange product development. Experienced in building scalable enterprise solutions using Apex, LWC, Aura, Flows, REST/SOAP integrations, and Agentforce AI-driven automation. Strong expertise in managed package development (1GP/2GP), Revenue Cloud implementations, enterprise integrations, and AI-powered workflow automation. Proven ability to lead teams, architect scalable solutions, and deliver end-to-end Salesforce implementations.
Maharishi Dayanand University
Bachelor of Science · Information Technology
N/A – June 30, 2017
Protiviti Consulting India Pvt. Ltd.
Salesforce Technical Lead / Senior Salesforce Developer
August 1, 2022 – Present
India
OSI Digital
Salesforce Developer
January 1, 2020 – August 1, 2022
India
Jain Infotech
Salesforce Developer
June 1, 2018 – October 1, 2019
India
Great Minds Solutions
August 1, 2022 – Present
Implemented Salesforce Revenue Cloud and CPQ solutions to support quote-to-cash lifecycle automation. Worked on pricing, quote, and order automation. Developed custom Revenue Cloud solutions using Apex and Flows.
AgentForce Solutions – AppExchange Product
August 1, 2022 – Present
Developed AI-powered agents using Salesforce Agentforce for vendor onboarding, listing, and maintenance workflows. Implemented prompt-driven automation and conversational workflows. Reduced manual vendor operations using AI-driven automation. Built scalable AppExchange-ready architecture using Apex, LWC, and Flow.
ISO (International Organization for Standardization)
January 1, 2020 – August 1, 2022
Worked as lead Salesforce developer for enhancements and application modernization. Developed custom Salesforce solutions to replace legacy integrations. Managed ongoing enhancements and enterprise Salesforce support. Implemented scalable business automation using Apex and Flows.
WGA
January 1, 2020 – August 1, 2022
Worked on Salesforce solutions for a US-based insurance company. Developed Lightning Components and Batch Apex solutions. Implemented backend automation and enhancements. Supported insurance-related business processes.
RNLI (Royal National Lifeboat Institution)
January 1, 2020 – August 1, 2022
Implemented fundraising and donation management enhancements for nonprofit operations. Supported online donation integrations. Worked on fundraising event management enhancements. Managed Salesforce customizations and automation.
Anthology
January 1, 2020 – August 1, 2022
Supported migration and implementation of Salesforce CPQ solutions. Enhanced sales and service automation processes. Worked on Salesforce CPQ implementation and support. Improved quote and sales cycle management.
Future Bluebird (TI-Media)
January 1, 2020 – August 1, 2022
Worked on Salesforce enhancements, integrations, and MuleSoft support for a UK-based media company. Supported publishing and magazine sales processes. Handled MuleSoft integrations along with Salesforce customizations. Provided support and enhancements for existing applications.
VMware
January 1, 2020 – August 1, 2022
Supported migration and optimization of Salesforce implementation. Worked on Service Cloud customizations and deployment activities. Supported migration to a new Salesforce environment. Optimized Salesforce configurations and automation.
Permissions Auditor – AppExchange Product
January 1, 2020 – August 1, 2022
Developed AppExchange solution for centralized permission auditing and management. Enabled users to view and manage org permissions through a single UI. Developed scalable Lightning components and backend logic. Supported managed package development and deployment.
Data Uploader – AppExchange Product
January 1, 2020 – August 1, 2022
Built configurable AppExchange product for dynamic record creation and management. Developed admin-configurable upload framework. Created scalable and reusable Lightning components. Automated configurable record creation processes.
UMlink Application Migration
June 1, 2018 – October 1, 2019
Migrated legacy LED management application (Kit Explode) to a Salesforce-based solution. Recreated legacy application functionality on Salesforce. Supported LED family and product management workflows. Developed custom objects and automation solutions.
Farmward Cooperative
June 1, 2018 – October 1, 2019
Helped client migrate operations to Salesforce using NPSP and Community Cloud. Implemented customized nonprofit solutions. Supported migration and onboarding activities. Developed Salesforce community and automation features.
Management Application
June 1, 2018 – October 1, 2019
Developed hospital management application for maintaining patient records and appointments. Managed patient records and medication details. Implemented appointment management workflows. Developed scalable record management functionality.
Salesforce Platform Developer II
Salesforce
June 1, 2026 – Present
Salesforce Platform Developer I
Salesforce
June 1, 2026 – Present
Salesforce Certified Administrator
Salesforce
June 1, 2026 – Present
Salesforce AI Specialist
Salesforce
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's project experience spans diverse industries (LED management, financial services, insurance, non-profit, media, healthcare) and types (AppExchange products, enterprise solutions, migrations, AI automation), indicating adaptability and a broad understanding of different business contexts. Their involvement in AppExchange product development and AI-driven solutions suggests an innovative mindset. The progression from Salesforce Developer to Technical Lead demonstrates ambition and a growth-oriented approach. The breadth of skills and project diversity align well with a dynamic, senior-level role that requires tackling varied challenges.
Soft Skills & Operational Fit
The candidate explicitly lists 'Team Leadership', 'Problem Solving', 'Solution Architecture', 'Client Communication', 'Requirement Analysis', and 'AI-Driven Automation Design' as strengths, which are critical for a Technical Team Lead role. Their professional experience at Protiviti Consulting India Pvt. Ltd. further validates these by mentioning leading development initiatives, designing scalable solutions, mentoring teams, and leading technical discussions. This indicates a strong operational fit for a leadership position requiring both technical depth and interpersonal skills.