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Director | Solutions Architecture | Strategic Consulting | UCaaS, Contact Center & Enterprise Transformation | 20+ Years in Telecom & IT Architecture
Senior technology consulting and solutions architecture leader with 20+ years of experience helping enterprise and telecommunications clients modernize communications infrastructure, customer platforms, and operational workflows. My background spans solution architecture, enterprise transformation, managed services strategy, lifecycle risk advisory, and executive consulting across unified communications, contact center, CRM, and telecom BSS/OSS environments. I have led strategic consulting practices, pre-sales pursuit teams, and C-suite advisory engagements focused on modernization roadmaps, client retention, customer lifetime value optimization, and commercial service design. Core areas of expertise include: • Solutions architecture • Enterprise communications modernization • Cisco, Avaya, Zoom, Microsoft Teams, and hybrid voice platforms • Managed services commercial strategy • Customer lifecycle and churn-risk optimization • Telecom BSS / OSS and CRM transformation • Executive presentations and board-level business cases • API-led integration and distributed enterprise systems I’m particularly passionate about translating complex technology environments into pragmatic modernization strategies that align technical architecture with measurable business outcomes.
University of St.Gallen
MBA
January 1, 2006 – January 1, 2006
University of Pennsylvania
MS, Telecommunications & Network Engineering
January 1, 2000 – January 1, 2002
Virginia Tech
BS, Computer Engineering
January 1, 1996 – January 1, 1998
The George Washington University
Bachelor of Arts - BA, History
N/A – Present
Continuant
Director, Strategic Portfolio Management
June 1, 2025 – March 1, 2026
Fidelus Technologies
Director of Solution Architecture
August 1, 2020 – June 1, 2025
New York, NY
arago GmbH
Lead Solution Architect
October 1, 2015 – March 1, 2020
New York City Metropolitan Area
HP Solution Consulting Services
Business Consultant / Solution Architect
October 1, 2010 – October 1, 2015
EMEA
HP Solution Consulting Services
Solution Architect
January 1, 2007 – September 1, 2010
EMEA
CVP
Consultant
February 1, 2003 – December 1, 2005
Washington D.C. Metro Area
Avaya
Solutions Architect
January 1, 2000 – October 1, 2002
Greater Denver Area
Lucent Technologies
Software Engineer
February 1, 1998 – December 1, 1999
Greater Denver Area
Cultural Fit Analysis
The candidate has a diverse background across various consulting firms and technology companies (Continuant, Fidelus, arago, HP, CVP, Avaya, Lucent), indicating adaptability and experience in different corporate cultures. Their focus on strategic initiatives, client value, and team leadership suggests a collaborative and results-oriented approach. The progression from Software Engineer to Director roles demonstrates ambition and continuous growth, which aligns with a dynamic organizational culture.
Soft Skills & Operational Fit
The candidate's experience highlights strong leadership, strategic thinking, client retention focus, and mentorship capabilities. Their roles consistently involve advising senior leadership, managing complex projects, and driving business outcomes, indicating a high operational fit for a Director position. The MBA further supports business acumen.