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QA Automation Engineer with 4+ years in telecom and ServiceNow automation testing using Java, Seleni
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QA Automation Engineer with 4+ years in telecom domain, specializing in ServiceNow CSM/ITSM and automation testing (Java, Selenium, Playwright). Proven record of reducing cycle times and improving defect detection. Piloted Gen AI test case generator (20% efficiency gain) and conducted POC on NowAssist ATF for SLA validation. Leveraged GitHub Copilot to accelerate automation scripts. Collaborates across teams and provides KT sessions to accelerate onboarding and knowledge sharing.
CV Raman Global University, Bhubaneswar
B. Tech · Applied Electronics & Instrumentation Engineering
August 1, 2017 – June 30, 2021
Infosys
Quality Engineering Analyst
September 1, 2021 – Present
Pune, Maharashtra, India
ServiceNow Micro-Certification - Automated Test Framework
ServiceNow
June 1, 2026 – Present
Infosys Certified Selenium Advance Automation Tester
Infosys
June 1, 2026 – Present
Infosys Global Agile Developer Certification
Infosys
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's involvement in a unit hackathon and successful POCs demonstrates initiative and a drive for innovation, which aligns with a culture of continuous improvement. Their experience in providing knowledge transfer sessions suggests a collaborative and supportive team player. The breadth of skills and exposure to different testing methodologies and domains (telecom, ITIL, ServiceNow) indicates adaptability and a willingness to learn, contributing positively to cultural fit.
Soft Skills & Operational Fit
The candidate demonstrates strong problem-solving skills through their automation initiatives and POCs. Their experience in providing knowledge transfer sessions indicates good communication and teamwork abilities. The adoption of AI tools suggests a proactive and innovative mindset, aligning well with modern development practices. Their experience in an Agile environment (Infosys Global Agile Developer Certification) indicates operational fit for fast-paced teams.