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Senior QA Enginneer with 8+ years in Salesforce and Manual Testing
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Results-driven Senior Quality Analyst with expertise in manual testing and strong communication skills. Proven track record in optimizing Salesforce implementations and enhancing user experiences through effective quality assurance strategies. Hands on experience with defect tracking tools like JIRA and also user having knowledge of acceptance testing, ensuring high-quality deliverables in fast-paced environments.
Savitri Bai Phule Pune University
MCA
August 1, 2015 – June 30, 2018
Subodh college
BCA
August 1, 2012 – June 30, 2015
Metacube Softwares pvt ltd
SR QUALITY ANALYST
January 1, 2022 – Present
India
Ninehertz pvt ltd
SR QUALITY ANALYST
December 1, 2019 – January 1, 2022
India
Cybage softwares Pvt ltd
SR QUALITY ANALYST
September 1, 2017 – March 1, 2019
India
Unaric Voice
January 1, 2022 – June 1, 2026
It is a powerful solution which empowers Salesforce users to make and receive calls, access customer information, log call activities, and generate detailed reports directly within the Salesforce platform. Integration of different phone systems with CRM - the CTI Data Connector enhances productivity, improves customer interactions, and maximizes the value of Salesforce investments.
Service Cloud Voice
January 1, 2022 – June 1, 2026
By integrating telephone systems with Service Cloud Voice, this product empowers service agents to handle customer inquiries, resolve issues, and provide personalized support with ease. It has some advanced features like call routing, call logging, and real-time customer information access. The Mirage Connector enhances service efficiency, boosts agent productivity, and delivers exceptional customer experiences. Involved with end customers for their installation set up of Salesforce and for phone system integration.
Freshcart
December 1, 2019 – January 1, 2022
Its a E-commerce project related to buying of groceries and having a payment mechanism and other e-commerce related functionalities.
Mombod
December 1, 2019 – January 1, 2022
The application was related to a time and diet management for a pregnant lady. It allows the user to set the time for medicine intake, for setting up the meal chart based on their month of pregnancy etc.
Salesforce Admin
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's project diversity, including e-commerce, healthcare, and CRM integrations, suggests adaptability to various business domains. Their experience in collaborating with cross-functional teams and direct client engagement indicates a team-oriented and customer-focused mindset. The role alignment with a Senior QA Engineer position is strong, given their consistent experience in quality assurance and Salesforce-specific testing.
Soft Skills & Operational Fit
The candidate demonstrates strong communication skills through their resume descriptions, highlighting client interaction and cross-functional collaboration. Their experience in fast-paced environments and meeting tight deadlines suggests good operational fit. The focus on detailed documentation and root cause analysis indicates a methodical and quality-oriented approach.