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Subject Matter Expert with 5+ years in Quality Audits & Policy Compliance
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Assessing your cultural and operational fit
Experienced Subject Matter Expert (SME) with 5+ years at Cognizant supporting Google vendor operations in policy compliance and LiveOps environments. Strong expertise in quality audits, variance analysis, calibration, and escalation handling, with 4+ years of hands-on experience in quality evaluation. Proven ability to conduct high-volume audits, ensure policy adherence, and drive process improvements through root cause analysis (RCA). Skilled in reporting, automation, and dashboarding using Excel, Google Sheets, and Looker Studio. Adept at presenting insights in client-facing discussions and enabling data-driven decision-making.
Jawaharlal Nehru National College of Engineering, Shimoga
Bachelor of Engineering · Computer Science
January 1, 2017 – January 1, 2020
Govt. Residential Women's Polytechnic, Shimoga
Diploma · Computer Science & Engineering
January 1, 2013 – January 1, 2016
Cognizant Technology Solutions
Subject Matter Expert (SME) – Quality, Policy Compliance & Operations
January 1, 2026 – Present
India
Cognizant Technology Solutions
Senior Process Executive (SPE)
January 1, 2022 – January 1, 2026
India
Cognizant Technology Solutions
Process Executive (PE)
January 1, 2021 – January 1, 2022
India
Developed KPI dashboards (Looker Studio)
June 1, 2026 – Present
to track quality, SLA, and productivity trends for leadership decision-making
Built automated performance tracking reports
June 1, 2026 – Present
to improve efficiency and reduce manual reporting effort
Created error trend analysis dashboards
June 1, 2026 – Present
to identify recurring defects and support targeted improvements
Data Analyst Certification
Excelr
June 1, 2026 – Present
Cultural Fit Analysis
The candidate has a consistent career progression within a single company (Cognizant) over 5+ years, indicating loyalty and stability. Their projects focus on operational efficiency, quality improvement, and data-driven decision-making, which aligns with a results-oriented culture. The breadth of skills, while focused on data analysis and quality, could benefit from diversification for broader cultural adaptability in varied technical environments.
Soft Skills & Operational Fit
The candidate demonstrates strong operational fit through their experience in high-volume environments, SLA adherence, and process improvement initiatives. Their role as an SME and experience in providing feedback indicates good communication and leadership potential. The ability to automate reports and build dashboards suggests a proactive approach to efficiency.