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Technical Support Specialist with 3+ years in IT infrastructure management and data analytics.
Results-driven IT Support, Operations, and Data Analytics Professional with experience in IT infrastructure management, business operations, website administration, digital marketing, and data-driven solutions. Proven ability to coordinate cross-functional teams, manage project operations, maintain IT systems, and support business growth through technology and process optimization. Skilled in troubleshooting hardware, software, network, and system issues, managing Active Directory and Microsoft 365 environments, implementing security measures, and ensuring reliable IT operations. Experienced in website management, e-commerce support, digital platform administration, and integrating technology with operational workflows to improve efficiency and productivity. Possess hands-on experience in data analysis and machine learning, including data preprocessing, model development, performance evaluation, and insight generation using Python, Pandas, NumPy, and related tools. Strong analytical, problem-solving, and communication skills with a proven ability to collaborate across technical and business teams to deliver effective solutions and drive organizational success.
G - Tec
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Cultural Fit Analysis
The candidate's diverse experience across IT support, operations, and a brief stint in machine learning suggests adaptability and a willingness to learn new domains. Their roles involve collaboration with various stakeholders (project managers, site supervisors, vendors, clients), indicating a team-oriented approach. The blend of technical and operational responsibilities shows a practical, results-driven mindset, which can contribute positively to a dynamic work environment. The educational background in Big Data Analytics and Cloud Computing, alongside Cisco Network Device Administration, indicates a proactive approach to skill development.
Soft Skills & Operational Fit
The candidate demonstrates strong problem-solving, troubleshooting, and teamwork skills, which are crucial for a Technical Support Specialist. Their experience in operations management and project coordination indicates an ability to handle multiple tasks, prioritize, and ensure smooth execution, aligning well with the operational demands of an IT support role. The resume highlights customer service and vendor negotiation, which are valuable for interacting with end-users and external IT providers.