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Global Senior Service Manager | SAFe Agile Coach/Scrum Master | PMO Lead| Microsoft Certified AI & ML Engg| Azure/AWS/OCI/GCP | CSM, CSPO, CSP(SM)|SAFe Agilist| ITIL V3/V4 Certified Expert| PRINCE2 | Six Sigma Green Belt
Ramkumar is a Certified Scrum Master, Certified Scrum Product Owner and Certified SAFe Agilist within PwC India's Technology-Consulting Practice. A Transformational leader with over 24 years of experience driving organizational success through Agile transformation, strategic program management, and delivery excellence. Specialized in Project Management, People Management, implementing Agile methodologies, ITIL practices, and leading cross-functional teams. Proven track record of empowering teams, fostering collaboration, and delivering complex, high-impact programs in Banking, and professional service domains. Known for improving operational efficiency, reducing costs, and driving measurable business outcomes. He has a robust background in Agile methodologies, including Scrum, Kanban, SAFe, and Lean, coupled with a comprehensive knowledge of CoPilot assisted software development and product lifecycle management. He possesses expertise in facilitating agile ceremonies using Azure DevOps and Jira tools and is adept at implementing and scaling Agile practices across teams, programs, and portfolios through the SAFe Framework. Throughout his career, he has served as an IT Service Manager, IT Agile Project Manager , Agile Coach and Scrum Master on numerous projects. Ramkumar possesses expertise in collaborating with cross-functional teams to formulate strategic plans that drive growth and capitalize on business networks to expand opportunities. He is also proficient in continuously analyzing market trends and customer feedback to enhance services and promote innovation. Ramkumar has successfully led multiple Scrum teams for PwC’s Human Capital and PwC’s Risk and Independence products and has operated in various locations across the USA, managing teams ranging from 100 to 150 members. Certifications : - ScrumAlliance Certified Scrum Master - ScrumAlliance Certifi
Indian Institute of Technology (Banaras Hindu University), Varanasi
Master of Technology, Chemical Engineering
January 1, 1999 – January 1, 2001
PwC India
Global Senior Service Manager
December 1, 2025 – Present
India
PwC India
Global IT Human Capital Portfolio Lead , PwC IT, Kolkata
June 1, 2018 – November 1, 2025
India
PwC
Agile Coach/Scrum Master for PwC Risk and Independence
May 1, 2010 – May 1, 2018
India · Hybrid
PwC India
Dotnet Technical Lead
July 1, 2004 – April 1, 2010
United States
Cognizant Technology Solutions
Dotnet Developer
April 1, 2001 – June 1, 2004
Cultural Fit Analysis
The candidate has a long tenure at PwC, indicating loyalty and adaptability within a large corporate environment. The progression from a technical role to leadership and service management suggests a broad understanding of organizational dynamics. However, the recent roles are heavily focused on IT service management and project/program leadership rather than hands-on software engineering, which might require a significant shift in focus for a pure Software Engineer role. The lack of recent hands-on coding projects or contributions could be a cultural fit challenge for a highly technical, individual contributor software engineering team.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, team management, and process improvement skills. Experience in facilitating collaboration, coaching teams, and implementing continuous improvement initiatives suggests a good operational fit for roles requiring strong interpersonal and organizational capabilities. The focus on metrics and data-driven improvements aligns with operational excellence.