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Data Analyst with 1+ years in operational analytics & BI solutions
Results-driven Data Analyst with 1.5+ years of experience in operational analytics, dashboard development, KPI reporting, and business intelligence solutions. Skilled in SQL, Power BI, Excel, Azure, and Databricks with hands-on experience in transforming large datasets into actionable insights for business growth and operational efficiency. Proven expertise in developing interactive Power BI dashboards, automating reporting workflows, conducting operational analysis, and supporting cross-functional stakeholders including operations, product, finance, and leadership teams. Experienced in creating analytical reports, storytelling dashboards, process documentation, and performance tracking solutions that drive data-driven decision-making. Strong analytical mindset with the ability to work independently in fast-paced environments, manage multiple priorities, and translate business requirements into scalable analytical solutions.
PES University
Bachelor of Technology
N/A – June 30, 2023
ERICSSON
Data Analyst
January 1, 2024 – July 1, 2025
Bengaluru, Karnataka, India
Truck Roll Analysis
June 21, 2026 – Present
• Conducted end-to-end operational analysis of truck roll events across 10 service regions identifying root causes, operational inefficiencies, and optimization opportunities. • Built advanced Power BI dashboards and Excel reporting tools to track KPIs including truck roll frequency, first-time fix rate (FTFR), resolution time, and operational cost trends. • Analyzed large volumes of service data to classify avoidable vs. necessary dispatches, improving field operations efficiency and reducing unnecessary visits. • Collaborated with operations and support teams to recommend process improvements and operational optimization strategies. • Presented analytical findings and business recommendations to senior stakeholders influencing investment decisions in remote diagnostic solutions.
Smart Dispatch System
June 21, 2026 – Present
• Contributed to the implementation of a Smart Dispatch system optimizing technician assignments using real-time operational data including alarms, technician skillsets, location, priority, and historical performance. • Developed interactive Power BI dashboards to monitor dispatch KPIs such as job success rate, technician utilization, idle time, repeat visits, and customer satisfaction metrics. • Improved dispatch efficiency and reduced missed appointments through data-driven technician-job matching processes. • Collaborated with telecom field operations, IT teams, and customer support departments to deploy dispatch optimization logic across 10 operational regions.
Cultural Fit Analysis
The candidate's experience at ERICSSON and involvement in projects like 'Truck Roll Analysis' and 'Smart Dispatch System' show a focus on operational efficiency and data-driven decision-making, which aligns well with a results-oriented culture. The breadth of skills in analytics, reporting, and business analysis suggests adaptability. However, the limited professional experience (1.5+ years) and single company experience might indicate a need for more diverse exposure to different organizational cultures.
Soft Skills & Operational Fit
The candidate demonstrates strong analytical thinking, problem-solving skills, and the ability to work independently in fast-paced environments. Their experience in stakeholder management and cross-functional collaboration indicates good operational fit. The leadership experience in coordinating a team of analysts is a significant soft skill.