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scrum master with 7+ years in Manual Software Testing & QA
Certified PSM (I & II) with over 6 years of expertise focused on manual software testing and quality assurance, actively supporting the creation and deployment of applications across web and mobile platforms in the IT services industry. Performed hands-on Scrum Master responsibilities alongside a non-aligned formal designation. Combined QA and Scrum experience to enable effective Agile delivery and strong quality alignment. Facilitated Agile ceremonies and managed Scrum reporting and metrics tracking to support team performance. Delivered enterprise and client-facing solutions, including global clients and CRM platforms such as IATA. Improved test coverage by approximately 30-45% through optimized test design and execution. Developed around 300 test cases from scratch for a newly initiated project.
Maharishi Dayanand University
Bachelor of Technology · Computer Science Engineering
August 1, 2010 – June 30, 2014
BenchOnDemand Pvt. Ltd.
Software Engineer
June 1, 2023 – Present
Gurgaon, Haryana, India
Starmoon Consulting Service Pvt. Ltd.
Software QA
July 1, 2019 – May 1, 2023
Gurgaon, Haryana, India
Authoring Platform Client: IATA
June 1, 2023 – Present
Represented and advocated for the interests of global airlines, acting as the primary trade association for the aviation industry. Developed and maintained industry standards and operational frameworks to ensure safe, efficient, and reliable air transport. Engaged with regulators and stakeholders to shape aviation policies and promote sustainable growth of the global aviation sector. Conducted manual testing of XML editing functionalities, including formatting, footnote insertion, and table/list management. Verified UI consistency and editing options across multiple regional configurations. Carried out smoke, functional, and regression testing for new features and defect resolutions. Recorded defects and monitored issue resolution in JIRA while collaborating closely with development teams. Assessed PDF and Word download functionality to ensure output accuracy and formatting compliance. Actively participated in Agile ceremonies, including daily stand-ups, sprint planning, and retrospectives. Identified multiple UI inconsistencies in regional formatting options early in the testing cycle. Optimized the regression test suite by modularizing reusable test steps, achieving a 25% reduction in test execution time.
Meta's Quality Data Management Solution
July 1, 2019 – May 1, 2023
Developed a centralized audit and reporting platform, replacing Excel-based quality tracking, to streamline quality management across projects and workflows. Integrated SRT vendor data with internal Meta audits to deliver real-time quality insights and enable dynamic, rubric-based scoring for accurate evaluation. Implemented modules for SRT data ingestion with validations, creating flexible and dynamic audit templates to standardize quality assessments. Designed weighted quality calculations and generated comprehensive CQD and GQD reports, providing actionable insights for project and rater performance. Established role-based access control to ensure secure, scalable, and auditable quality management processes.
Bitrix24
July 1, 2019 – May 1, 2023
Conducted end-to-end quality assurance for critical business modules, including CRM pipelines, lead and deal management, task tracking, calendar scheduling, and real-time communication (chat, email, VoIP), ensuring reliable performance and consistent user experiences across platforms and browsers. Validated complex workflows such as lead-to-deal conversion, task dependencies, project collaboration, and third-party integrations, confirming system readiness for enterprise-scale operations. Ensured data integrity, process accuracy, and high system stability by rigorously testing business-critical functionalities. Collaborated with cross-functional teams to identify, document, and resolve defects, supporting seamless business operations and improving overall application reliability.
Professional Scrum Master (PSM I & PSM II)
Scrum.org
June 1, 2026 – Present
Agile Metrics: Elevate Team Agility with Scrum Reporting
Udemy
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's project experience spans quality management solutions (Meta), authoring platforms for global airlines (IATA), and business modules like CRM (Bitrix24), indicating diversity in industry exposure. Their role as a Software Engineer with Scrum Master responsibilities at BenchOnDemand aligns well with the target role, showing practical application of Scrum principles. The breadth of skills, including QA, Agile facilitation, and reporting, suggests adaptability and a collaborative mindset, contributing positively to cultural fit within an Agile environment.
Soft Skills & Operational Fit
The candidate demonstrates strong communication, strategic, and critical thinking skills, which are crucial for a Scrum Master. Their experience in facilitating Agile ceremonies and acting as a liaison between teams indicates good operational fit for driving Agile delivery and fostering team collaboration. The ability to identify UI inconsistencies and optimize test suites suggests an analytical mindset beneficial for continuous improvement.