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Service Delivery Manager with 9+ years in Retail Banking & Data Analytics
AI is analyzing your overall score…
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Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
MBA-qualified Service Delivery Manager with 9 years of progressive experience across retail branch banking at leading institutions including IndusInd Bank and HDFC Bank. Demonstrated expertise in branch operations, customer portfolio management, sales strategy, regulatory compliance, and team coordination. Recently completed a Data Analytics certification (Excel, Power BI, SQL), combining deep banking domain knowledge with data-driven capabilities. Took a planned career break in 2025 for personal reasons, utilising the period to upskill and prepare for the next phase of professional growth. Seeking a hybrid, day-shift role in Pune where operational expertise and analytics skills drive meaningful business outcomes.
Savitribai Phule Pune University
Master of Business Administration (MBA) · Finance
August 1, 2012 – June 30, 2012
Savitribai Phule Pune University
Bachelor of Commerce (B. Com)
August 1, 2010 – June 30, 2010
IndusInd Bank
Service Delivery Manager
July 1, 2022 – December 1, 2024
Pune, Maharashtra, India
HDFC Bank Ltd.
Personal Banker – Welcome Desk
September 1, 2016 – June 1, 2022
Pune, Maharashtra, India
HDFC Bank Ltd.
Teller
December 1, 2015 – September 1, 2016
Pune, Maharashtra, India
Data Analytics Certification
Maharshi Karve Stree Shikshan Santha AIT
January 1, 2025 – January 1, 2026
Cultural Fit Analysis
The candidate's experience across two major banks (HDFC and IndusInd) and their continuous learning through a Data Analytics certification during a career break suggest a proactive and growth-oriented mindset. Their preference for a hybrid, day-shift role in Pune aligns with common corporate structures and work-life balance expectations. The diversity of roles within banking indicates adaptability and a willingness to take on new challenges, contributing positively to cultural fit.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills through their experience in client relationship management, team coordination, and conflict resolution. Their background in managing daily operations, ensuring compliance, and leading meetings indicates a solid operational fit for a Service Delivery Manager role. The career progression from Teller to Personal Banker to Service Delivery Manager highlights initiative and adaptability.