Help & Supportcareers@gravityer.com
Senior support specialist with 4+ years in Data Analysis & Operations Management
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Data-driven professional with 4+ years of experience in operations, support, and process optimization. Skilled in SQL, Python, and Excel for data analysis, with hands-on experience in building dashboards and deriving business insights. Seeking opportunities in Business/Data Analysis to drive data-informed decisions.
B.P Poddar Institute of Management and Technology
Bachelor of Information Technology · Information Technology
August 1, 2016 – June 30, 2020
WIPRO
SENIOR ASSOCIATE | BUSINESS SUPPORT ADVISOR
August 1, 2023 – Present
Bengaluru, Karnataka, India
WIPRO
ASSOCIATE ORDER MANAGEMENT SPECIALIST
June 1, 2021 – August 1, 2023
India
Customer Support Ticket Analysis
June 1, 2026 – Present
Built an interactive dashboard to analyze ticket resolution, escalation trends, and customer satisfaction. Used Pivot Tables and KPI metrics to track resolution time, response time, and ticket distribution. Identified key insights such as higher satisfaction in email support and higher escalations in chat channel. Analyzed priority-based trends, showing critical tickets have highest escalation rates and faster resolution needs.
View ProjectMobile Price Prediction Analysis
June 1, 2026 – Present
Built and analyzed a mobile pricing database using SQL to identify key price drivers. Performed data cleaning and EDA using queries (JOIN, GROUP BY, CASE, subqueries). Derived insights on how RAM, storage, and battery capacity impact pricing. Conducted price segmentation and value analysis (price-to-RAM ratio) to identify high-value products.
View ProjectSales Data Analysis
June 1, 2026 – Present
Performed data cleaning and EDA on sales dataset to analyze revenue trends, top products, and customer segments. Analyzed sales by country, product line, and time (monthly/yearly trends) to identify performance patterns. Built visualizations (bar, line, pie charts) to highlight sales distribution and growth trends. Identified key insights such as top revenue-generating products, highest contributing region, and peak sales period (Q4)
Cultural Fit Analysis
The candidate's project diversity, ranging from mobile price prediction to sales data analysis and customer support ticket analysis, indicates a broad interest in data-driven problem-solving. Their professional experience at WIPRO in various support and order management roles aligns well with a target role focused on support. The breadth of skills, including technical (SQL, Python, Excel, SAP, CRM) and professional (process management, operations & support, communication), suggests adaptability and a willingness to engage with different aspects of business operations. The mentoring experience as an Aux SME also points to a collaborative and growth-oriented mindset.
Soft Skills & Operational Fit
The candidate demonstrates strong operational fit through their experience in SLA compliance, incident management, and cross-functional coordination. Their background as an Aux SME highlights leadership and mentoring capabilities. Communication skills are evident in stakeholder management and customer support interactions (email, chat, voice). The project work also showcases analytical thinking and problem-solving abilities, which are critical for a Support Agent role.