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Customer Success Specialist @Elastic | B2B SaaS Growth Architect | Renewals • Retention • Expansion
I'm a tenured Senior Customer Success Manager, having worked in fast-paced Saas technology companies in numerous industries, including publishing, analytics, design, content marketing, real estate, and knowledge management software, to name a few. With over a decade of experience in the technology industry, I've worn many hats in all customer lifecycle phases. My goal with all my customers is to provide actionable insights, deploy resilient strategies that are straightforward and practical, and instill confidence to leverage the technology they're paying for. Above everything, I strive to champion strong relationships with client stakeholders and build powerful partnerships with organizations of all sizes. I have a proven track record of exceeding revenue targets, churn reduction, and creating long-term partnerships. In all interactions, I bring a healthy dose of curiosity, a dash of humor, and fun. I'm always open to networking and listening to new perspectives. Give me a shout if you want to talk shop about Customer Success, or send me goofy pet content.
Delhi University
Bachelor of Commerce - BCom, Business/Commerce, General
N/A – Present
Elastic
Strategic Accounts Renewal Specialist
January 1, 2024 – Present
India · Remote
Oracle
Sr. Customer Success Manger (Enterprise Accounts)
April 1, 2019 – December 1, 2023
Noida, Uttar Pradesh, India
Gartner
Team Lead Manager
December 1, 2017 – April 1, 2019
Gurgaon, India
Adobe
Inbound Sales Manager
March 1, 2016 – December 1, 2017
Noida, Uttar Pradesh, India
GI GROUP
Account Manager
March 1, 2013 – March 1, 2016
Gurugram, Haryana, India
Wizcraft International Entertainment Pvt. Ltd.
Team Leader
January 1, 2011 – January 1, 2012
Gurgaon, India
Global Vantedge
Customer Service Team Lead
March 1, 2004 – February 1, 2010
Gurgaon, India
Cultural Fit Analysis
The candidate's career trajectory shows a consistent focus on customer success, sales, and account management. Their experience with large, well-known companies like Oracle, Gartner, Adobe, and Elastic suggests an ability to thrive in structured, results-oriented environments. The breadth of experience across different companies indicates adaptability. However, the target role of 'Software Engineer' is a significant mismatch with their professional background, which is entirely non-technical in software development.
Soft Skills & Operational Fit
The candidate exhibits strong soft skills including communication, leadership, problem-solving, customer engagement, and account management. These skills are highly relevant for roles requiring significant client interaction, strategic thinking, and team coordination. The operational fit is strong for customer-facing or management roles, but not for a 'Software Engineer' role.