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Production Support with 7+ years in Payment Gateway & Core Banking Systems
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Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Results-driven Production Support Engineer with 6+ years of experience in banking and financial services, specializing in credit card systems, payment gateways, and core banking platforms (NEFT/RTGS). Proven expertise in 24/7 L2 production support, incident management, and root cause analysis (RCA) across high-volume transaction environments. Hands-on experience with Oracle WebLogic, PCI-DSS, ITIL, and SDLC frameworks, ensuring system stability, SLA compliance, and data integrity across UAT and production environments.
NIIT University, Mumbai
Master of Business Administration (MBA) · IT Management
August 1, 2022 – June 30, 2024
NIIT University, Mumbai
Software Engineering Course
August 1, 2014 – June 30, 2017
BOB Card
Assistant Manager - IT
November 1, 2025 – Present
India
Indialdeas (BillDesk)
Production Support Engineer L2
June 1, 2024 – November 1, 2025
India
Wipro Limited (Client: ICICI Bank)
Senior Project Engineer
July 1, 2021 – May 1, 2024
India
FIS Payment Solutions & Services
Production Support Executive
November 1, 2018 – February 1, 2021
India
Cultural Fit Analysis
The candidate's career trajectory shows a clear focus on the financial services and banking sector, indicating a strong alignment with the target role's industry. Their experience across multiple reputable organizations (FIS, Wipro, BillDesk, BOB Card) suggests adaptability and a broad understanding of different operational environments within the financial domain. The diversity of payment systems and technologies they've worked with (ATM, ECOM, POS, NEFT/RTGS, Payment Gateway, Card Management Systems) points to a versatile skill set suitable for dynamic support environments. The pursuit of an MBA in IT Management further indicates a commitment to professional growth and a strategic mindset.
Soft Skills & Operational Fit
The candidate demonstrates strong operational fit for a Production Support role, evidenced by their consistent experience in 24/7 support, incident management, and adherence to ITIL/SDLC processes. Their ability to collaborate cross-functionally and manage vendor relationships indicates good teamwork and communication skills. The resume highlights proactive monitoring, problem-solving, and a focus on SLA compliance, which are critical for operational excellence.