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Technical Support Specialist with 5+ years in manual testing, Agile, and defect management
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Assessing your cultural and operational fit
Detail-oriented Quality Assurance professional with 4.9 years of experience in manual testing, seeking a challenging position where I can leverage my expertise in test case design, defect management, and functional, regression, and smoke testing to ensure high-quality software delivery and contribute to continuous improvement within an Agile environment.
RATHINAM COLLEGE OF ARTS AND SCIENCE
Bachelor's Degree
N/A – June 30, 2021
Bharathiyar University
Bachelor's Degree
N/A – June 30, 2021
Infosys BPM
Technology Support Specialist
January 1, 2026 – Present
India
Infosys BPM
Senior Technology Support Executive
January 1, 2023 – December 1, 2025
India
Infosys BPM
Technology Support Executive
July 1, 2021 – December 1, 2022
India
Arch insurance
June 29, 2026 – Present
Participation in meetings (SCRUM). Work as part of an Agile team, helping to ensure that all User Stories have a well-documented User Acceptance Criteria, and that those tests are executed within the iteration cycle. Have worked in 4 applications (Aqua, Scuba, Dive). Involved in requirement analysis, test plan, test case preparation, test case execution & defect management. Maintain up-to-date the test cases after some requirement changes were required. Analysis and execution of test cases. Report bugs and errors to development team. Re-testing the fixes for defects.
Molina Healthcare
June 29, 2026 – Present
Involved in daily scrum meetings, sprint planning and Retrospectives. Maintaining detailed test documentation, including test plans, test cases, and test reports. Performed backend data validation using SQL queries by comparing database records with UI data to ensure data integrity and accuracy. Have worked in 4 applications (PWS, Member Portal, CHP Portal). Collaborating effectively with developers, business analysts, and project managers to ensure project success.
Sentara Healthcare
June 29, 2026 – Present
Actively participated in daily Agile/Scrum ceremonies, including stand-ups and team discussions. Managed member enrollment processes using multiple methods, including manual application entry and automated enrollment via 834 EDI files. Executed group migration activities, transferring member data from Salesforce to QNXT systems. Performed backend data validation using SQL to ensure accuracy and completeness of migrated and enrolled records. Validated extract files for layout, naming standards, and member data accuracy as per mapping documents.
Manual Testing
Lex
June 1, 2026 – Present
Global Agile Developer
Lex
June 1, 2026 – Present
Intermediate & Advance level English Course
English Partner
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's project experience across different healthcare applications (Arch Insurance, Molina Healthcare, Sentara Healthcare) demonstrates adaptability and exposure to diverse business contexts. Their consistent role progression within Infosys BPM, coupled with certifications in Manual Testing and Global Agile Developer, indicates a commitment to professional growth and alignment with a learning-oriented culture. The focus on Agile practices and cross-functional collaboration suggests a good fit for dynamic team environments. The target role of 'Technical Support Specialist' aligns well with their experience in L1 & L2 support and defect management, indicating a service-oriented mindset.
Soft Skills & Operational Fit
The candidate demonstrates strong collaboration skills, actively participating in Agile ceremonies and working effectively with developers, business analysts, and project managers. Their experience in defect management and reporting indicates attention to detail and problem-solving abilities. The 'Insta Award' for outstanding performance in testing, defect identification, and team training contributions highlights a proactive and team-oriented work attitude. The candidate's objective also emphasizes continuous improvement, which aligns with operational excellence.