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Lead Quality Analyst with 4+ years in Manual & Automation Testing
Experienced Quality Analyst with a strong background in project domains such as FSM, E-Commerce, Order Management System, WMS, TAMS, and ERP. Proficient in manual testing and customer support, with expertise in functional and non-functional testing to improve testing efficiency and enhance product quality. Well-versed in SDLC and STLC, with strong analytical abilities, excellent communication, and collaboration skills, and a proven track record of working effectively with cross-functional teams. Currently contributing to the success of HCL Aftermarket Cloud (formerly Quest Informatics), ensuring the quality of web and mobile platform projects for clients such as Wirtgen, Prevost, Eicher, AIS, and Liugong. Customer Support Specialist with experience in resolving queries, troubleshooting issues, and ensuring customer satisfaction. Skilled in ticketing systems and effective communication.
Presidency University
Bachelor of Technology · Computer Science and Engineering
August 1, 2016 – June 30, 2020
HCL Aftermarket Cloud (Formerly Quest Informatics)
Software Engineer II (Quality Analyst)
June 1, 2022 – February 10, 2026
Bengaluru, Karnataka, India
QUBOX Technologies
Development Trainee
August 1, 2021 – February 1, 2022
Bengaluru, Karnataka, India
Xtramails Recognition Award
Unknown
June 1, 2026 – Present
Software Testing Certification
Q Spiders
February 1, 2022 – Present
Cultural Fit Analysis
The candidate's experience across various project domains (E-Commerce, Order Management, ERP) and client types (Wirtgen, Prevost, Eicher, AIS, Liugong) suggests adaptability and a broad understanding of different business contexts. Their role as a Software Engineer II (Quality Analyst) aligns well with the target role of Lead Quality Analyst, indicating a clear career progression path. The breadth of skills listed, from manual and automation testing to customer support and database querying, shows a versatile profile that can contribute to diverse team needs.
Soft Skills & Operational Fit
The candidate demonstrates strong collaboration skills, analytical abilities, and effective communication, which are essential for a Lead Quality Analyst role. Their experience in customer support also highlights their ability to resolve issues and ensure customer satisfaction. The 'Fast Learner' skill is a positive indicator for adapting to new technologies and methodologies.