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General manager Sales and Service
With a steadfast commitment to customer service excellence, my recent role as General Manager at DOMS Industries Limited has been a testament to this dedication. My proficiency in sales and Customer Relationship Management client management, and problem-solving has been pivotal in enhancing service delivery and fostering positive business impacts. At Doms, our team's collaborative efforts led to the effective implementation of strategic initiatives, which significantly improved sales, and productivity with staff retention. These experiences cemented my reputation as a decisive manager, adept at navigating business challenges and driving change to meet and exceed objectives.
Kanpur University
Master, Arts
January 1, 1996 – January 1, 1999
Christ church colllege kanpur up
Bachelor of Arts (B.A.), Economics
January 1, 1996 – January 1, 2001
University of Allahabad
M.A., Economics
January 1, 1995 – January 1, 1999
Kanpur University
Bachelor, Arts
January 1, 1995 – January 1, 1999
Luxor Writing Instruments Pvt. Ltd.
General Manager Sales
December 1, 2024 – Present
Noida, Uttar Pradesh, India · On-site
DOMS Industries Limited
General Manager
July 1, 2023 – December 1, 2024
On-site
DOMS Industries Limited
General Manager
July 1, 2023 – November 1, 2024
On-site
Oneassist consumer solution pvt ltd.
Senior Manager Customer Service
April 1, 2017 – June 1, 2023
Bangalore/Mumbai
HomeShop18
Senior Manager Call centre and back-end operations
June 1, 2015 – April 1, 2017
Greater Delhi Area
FabFurnish
Senior Manager Customer Care
March 1, 2012 – June 1, 2015
Gurugram, Haryana, India
FabFurnish
Senior Manager Customer Care
March 1, 2012 – June 1, 2015
Gurugram, Haryana, India
99labels.com
Manager customer service and Order Management
January 1, 2010 – March 1, 2012
Greater Delhi Area
Macmillan
Asst Manager
March 1, 2008 – January 1, 2010
Gurugram, Haryana, India
Macmillan Publishing Solutions
1. Senior Team Manager, Operations
March 1, 2008 – January 1, 2010
WNS
Team Leader
August 1, 2007 – March 1, 2008
WNS
Project Management
August 1, 2007 – March 1, 2008
Vertex India Ltd
Sr. Associate
January 1, 2003 – August 1, 2007
Cultural Fit Analysis
The candidate's diverse experience across various companies and roles, primarily in sales and customer service management, indicates adaptability and a broad understanding of business operations. However, their experience is not directly aligned with a 'Software Engineer' role, which may impact cultural fit within a technical development team. The breadth of their management experience suggests a capacity for leadership and collaboration.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills in team leadership, communication, problem-solving, and analytical thinking, as evidenced by their extensive experience in managing customer service and sales operations. Their background in process improvement and operational efficiency suggests a good fit for roles requiring robust operational management.