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Operations Team Lead with 9+ years in Service Delivery & Telecom Operations
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Telecom Operations Leader with 9 years of experience managing B2B support operations, service delivery, and enterprise telecom environments for clients across Australia and the United States. Proven expertise in SLA governance, workforce management, escalation handling, performance coaching, incident management, CSAT improvement, FCR optimization, and stakeholder engagement.
PTVA's Institute of Management
MBA · Marketing Management
August 1, 2022 – June 30, 2022
Chetana's Institute of Management
Bachelor of Management Studies · BMS
August 1, 2017 – June 30, 2017
TATA CONSULTANCY SERVICES
Senior Associate – (Team Operations Lead Function)
January 1, 2023 – Present
India
WIPRO LIMITED
Senior Associate – Operations Team Lead
January 1, 2021 – December 31, 2023
India
LUCKYBULLS ADVERTISING PVT. LTD.
Senior Marketing Executive
January 1, 2018 – December 31, 2021
India
ICICI PRUDENTIAL LIFE INSURANCE
Financial Service Consultant
January 1, 2017 – December 31, 2018
India
Cultural Fit Analysis
The candidate has a diverse professional background, starting in financial services and marketing before transitioning into telecom operations. This breadth of experience, coupled with an MBA in Marketing Management, suggests adaptability and a holistic business perspective. Their roles at large organizations like TCS and Wipro indicate experience in structured corporate environments. The focus on team leadership, client satisfaction, and process improvement aligns well with a performance-driven culture.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills in team leadership, performance coaching, client management, and stakeholder engagement. Their experience in managing daily operations, driving performance metrics, and handling escalations indicates a robust operational fit for a Team Lead role. The ability to conduct training and process improvement initiatives further enhances their operational readiness.