Pranavitha Chinthanippula

BUSINESS DEVELOPMENT ASSOCIATE with 2+ years in customer support, sales, and CRM management.

Master of Computer Applications (MCA) – SRM PG College

Karīmnagar, Telangana, India

Since April 23, 2026

About

Customer Support Executive and Business Development Associate with 1.10+ years of experience in voice-based BPO processes, handling inbound customer queries, technical issues, and pre-sales interactions. Skilled in CRM management, issue resolution, lead qualification, and maintaining high customer satisfaction in fast-paced environments. Proven ability to meet KPIs and collaborate effectively with teams.

Top Skills

Customer Support

Skills

Customer SupportTeam Collaboration

Education

Master of Computer Applications (MCA) – SRM PG College

Master of Computer Applications

August 1, 2021 – June 30, 2023

Sree Chaitanya Degree College

Bachelor's Degree

August 1, 2018 – June 30, 2021

Experience

Airblack Beauty Academy

Business Development Associate – Pre-Sales

May 1, 2025 – March 31, 2026

Tech Mahindra

Customer Support Associate

September 1, 2022 – October 31, 2023

Key Strengths

Candidate has experience in customer support and pre-sales, indicating foundational client interaction and problem-solving abilities.
Demonstrated ability to handle high volumes of customer interactions (60-80 inbound calls daily) and achieve first-contact resolution rates (85%+).
Experience with CRM record maintenance and team collaboration, which are relevant for a Business Development Associate role.
The target role of Business Development Associate aligns with the candidate's most recent (future-dated) experience as a Business Development Associate – Pre-Sales.

Cultural & Operational Fit

Cultural Fit Analysis

The psychometric test, which evaluates logical reasoning, work attitude, stress handling, and team collaboration, received a score of 0. This indicates a complete lack of demonstrated cultural fit attributes through the assessment. No positive conclusions regarding cultural fit can be drawn from the provided data.

Soft Skills & Operational Fit

AI is analyzing your overall score…

Identifying your key strengths…

Evaluating your skill match against the job requirements…

Assessing your cultural and operational fit

Key Strengths

Candidate has experience in customer support and pre-sales, indicating foundational client interaction and problem-solving abilities.
Demonstrated ability to handle high volumes of customer interactions (60-80 inbound calls daily) and achieve first-contact resolution rates (85%+).
Experience with CRM record maintenance and team collaboration, which are relevant for a Business Development Associate role.
The target role of Business Development Associate aligns with the candidate's most recent (future-dated) experience as a Business Development Associate – Pre-Sales.

Cultural & Operational Fit

Cultural Fit Analysis

Soft Skills & Operational Fit