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Program Manager with 10+ years in Business Operations & Service Delivery with 23+ years in Banking &
Senior business operations and delivery leader with 23+ years of progressive experience across banking, payments, fintech, and IT services. Proven expertise in establishing and scaling PMO frameworks, managing $80M+ delivery portfolios, coordinating complex programs managing 4000+ ATM deployments, and leading global vendor ecosystems. Demonstrated ability to drive operational excellence across large-scale initiatives managing 1400+ cross-functional resources, optimizing IT infrastructure (VMware, Cloud, Networks), delivering managed services and professional services, and generating $10M+ in cost optimization while maintaining 98% client satisfaction. Strong background in program governance, customer success, strategic vendor management, regulatory compliance, and change management.
Welingkar Institute of Management
PGDM · Executive Business Management
N/A – Present
Utkal University
Bachelor's · Information Technology & Business Management
N/A – Present
TSI PLC
Associate Vice President - Service Delivery, PMO & Strategic Leadership
July 1, 2023 – Present
Mumbai, Maharashtra, India
HP Inc.
Country Service Segment Head - Vendor Management & IT Service Delivery
November 1, 2019 – January 1, 2023
Mumbai, Maharashtra, India
Mphasis Ltd. / TSI PLC
Associate Vice President & Head - Program Services & Delivery
July 1, 2015 – October 1, 2019
Mumbai, Maharashtra, India
Earlier Experience – Banking & Financial Services
Senior Manager - Banking Programs at In-Solutions (2012-15) managing 500+ resources | Team Manager at JP Morgan (2010-12) leading global banking projects across APAC, NA, EMEA | Banking Operations leadership at HDFC and ICICI (2006-10) managing operations, compliance, and SOX audits
January 1, 2006 – December 1, 2015
India
TQM
Unknown
June 1, 2026 – Present
Programming
Unknown
June 1, 2026 – Present
Web Computing
Unknown
June 1, 2026 – Present
AI Prompting
Unknown
June 1, 2026 – Present
Agile Coach
Unknown
June 1, 2026 – Present
Scaled Scrum Master
Unknown
June 1, 2026 – Present
Agile Scrum Master
Unknown
June 1, 2026 – Present
Business Management Essential Certified (BMEC)
Unknown
June 1, 2026 – Present
ITIL v4
Unknown
June 1, 2026 – Present
Lean Expert
Unknown
June 1, 2026 – Present
NCFM
Unknown
June 1, 2026 – Present
Black Belt
Unknown
June 1, 2026 – Present
Lean Six Sigma Master Black Belt
Unknown
June 1, 2026 – Present
APRM
Unknown
June 1, 2026 – Present
APGM
Unknown
June 1, 2026 – Present
SAFe 6 Agilist
Unknown
June 1, 2026 – Present
PMP
Unknown
June 1, 2026 – Present
SIAM Professional
Unknown
June 1, 2026 – Present
Certified Customer Success Manager (CCSM)
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's diverse experience across multiple companies (TSI PLC, HP Inc., Mphasis Ltd., JP Morgan, HDFC, ICICI Bank) and various leadership roles indicates adaptability and a broad understanding of different organizational cultures. Their involvement in global projects (APAC, NA, EMEA) and managing large cross-functional teams suggests a strong capacity for collaboration and working within diverse environments. The emphasis on customer success, regulatory compliance, and continuous improvement (Lean Six Sigma) aligns with a culture that values quality, client focus, and operational excellence. The breadth of certifications also points to a proactive approach to professional development and a commitment to industry best practices.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, strategic thinking, and operational management skills. Their extensive experience in managing large teams, complex programs, and vendor ecosystems indicates excellent collaboration and stakeholder management abilities. The focus on process automation, efficiency improvements, and P&L management aligns well with a senior operational role requiring a blend of strategic vision and hands-on execution. The candidate's background in banking and financial services, coupled with IT infrastructure governance, suggests a robust understanding of critical operational environments and risk management.