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QA Engineer with 4+ years in ServiceNow, Selenium & Java Test Automation
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Results-driven QA Engineer with 4+ years of experience in enterprise platform testing with deep expertise in ServiceNow ITSM/CSM testing, Selenium WebDriver with Java, and test automation. Proven track record of building and executing automated test suites using Selenium, TestNG, and Maven, reducing regression testing effort by 60%, and ensuring zero critical defects across 20+ release cycles. Skilled in validating complex ServiceNow workflows, integrations, and custom applications with 100% compliance to GxP and ITIL standards.
Sant Gadge Baba Amravati University (S.G.B.A.U)
B.E. · Electronics & Telecommunication
June 1, 2017 – June 1, 2021
Cognizant Technology Solutions
ServiceNow QA Engineer – Selenium Test Automation & Platform Validation
December 1, 2021 – Present
India
Veeva Vault QMS Implementation
February 1, 2026 – June 1, 2026
Designed and executed 400+ test cases for Vault QMS migration covering quality processes and document management. Conducted end-to-end validation including IQ/OQ/PQ protocols ensuring FDA compliance. Identified and tracked 75 defects (15 critical) with 98% resolution rate before go-live.
ServiceNow CSM Implementation & Testing
December 1, 2025 – June 1, 2026
Validated Customer Service Management (CSM) modules including Case Management, Customer Portal, and Agent Workspace. Designed and executed 250+ test cases covering customer workflows, assignment rules, SLA tracking, and escalations. Built 50+ Selenium automation scripts (Java/TestNG) for regression testing of CSM business rules, UI actions, and portal widget functionality. Tested Virtual Agent chatbot flows and service catalog request fulfillment workflows. Validated Customer Portal (Service Portal) UI components, responsiveness, and accessibility compliance. Performed API testing for CSM REST/SOAP integrations with external CRM and ticketing systems.
ServiceNow ITSM Platform Validation & Selenium Automation
October 1, 2025 – June 1, 2026
Led end-to-end testing of ServiceNow ITSM modules (Incident, Problem, Change, CMDB) for a global pharmaceutical client. Built 100+ Selenium WebDriver automated test scripts (Java) with TestNG framework covering workflows, approvals, SLAs, business rules, and notifications. Configured Maven-based test suites with TestNG XML runners integrated with CI/CD pipelines for continuous validation. Validated Flow Designer workflows, client scripts, UI policies, and ACLs across multiple scoped applications. Performed integration testing between ServiceNow and Active Directory, SSO (SAML), email systems, and REST APIs. Implemented Page Object Model (POM) design pattern and data-driven testing reducing test maintenance by 40%. Developed test strategy and traceability documentation aligned with ITIL best practices.
Salesforce Lightning Migration & Enhancement
June 1, 2025 – December 1, 2025
Led testing for Salesforce Classic to Lightning migration impacting 300+ users. Executed 350+ test cases covering custom objects, workflows, integrations, and UI components. Performed regression testing across 5 release cycles with zero critical production defects.
Cultural Fit Analysis
The candidate's experience across multiple enterprise platforms (ServiceNow, Salesforce, Veeva Vault QMS) and industries (pharmaceutical) demonstrates adaptability and a broad skill set. Their focus on regulatory compliance and ITIL best practices aligns with structured, quality-driven environments. The mentorship experience suggests a collaborative and growth-oriented mindset, contributing positively to team dynamics. The diversity of projects and technologies indicates a willingness to learn and adapt to different technical and business challenges.
Soft Skills & Operational Fit
The candidate demonstrates strong operational fit through their detailed project descriptions, highlighting achievements like reducing regression cycle time, high defect detection rates, and on-time project delivery. Their mentorship experience also points to good team collaboration and leadership potential. The professional summary is clear and concise, indicating good communication skills in a professional context.