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QA Engineer with 4+ years in Manual Testing & ITSM domain.
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Detail-oriented Software QA Engineer with 4.7+ years of experience in Manual Testing within ITSM domain. Strong expertise in SDLC, STLC, and Agile methodology with proven ability to design, execute, and maintain comprehensive test strategies. Skilled in Functional, Integration, System, Regression, UAT, and Mobile Application Testing. Experienced in defect lifecycle management, SQL validation, and cross-functional collaboration to ensure high-quality product delivery. Possess basic automation knowledge using Playwright and a strong focus on continuous quality improvement.
SymphonyAI Enterprise IT
Software QA Engineer
January 1, 2021 – Present
Bengaluru, Karnataka, India
IT Service Management (ITSM)
January 1, 2021 – Present
Validated workflows aligned with ITIL-based business processes. - Performed API validation using Postman and security checks using Burp Suite. - Conducted cross-browser and mobile testing using PCloudy. - Ensured seamless integration across modules through structured validation strategies.
Cultural Fit Analysis
The candidate's experience in an IT Service Management (ITSM) domain, coupled with their focus on ITIL-based processes, suggests a structured and process-oriented approach. Their consistent recognition through awards (Shining Star, Spotlight) indicates a strong work ethic and commitment to quality, which aligns well with a culture valuing high performance and continuous improvement. The breadth of testing types and tools used, along with collaboration experience, points to adaptability and a team-player mindset.
Soft Skills & Operational Fit
The candidate demonstrates strong analytical and problem-solving skills, end-to-end ownership, and the ability to quickly grasp complex business workflows. Their consistent performance and excellent collaboration skills indicate a good operational fit for a team-oriented QA role. Experience in Agile sprint ceremonies and defect triage further supports their ability to integrate into a dynamic development environment.