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Email Marketing Specialist with 10+ years in software testing and CRM applications.
Salesforce Marketing Cloud Email Specialist with over 9 years of experience in software testing, implementation, and CRM applications, with strong expertise in Salesforce Marketing Cloud and Sales Cloud. Proficient in end-to-end testing across SDLC and STLC, including functional, integration, system, regression, and API testing, with hands-on experience in tools like JIRA, Postman, and Automation Studio. Skilled in designing and executing test cases, validating complex customer journeys, and ensuring high-quality deliverables through defect management and process adherence. Experienced in email campaign execution, segmentation, and automation using Content Builder, AMPscript, and Journey Builder. Adept at collaborating with cross-functional teams, gathering client feedback, and driving continuous improvement through innovative solutions and reusable testing practices. Certified Salesforce Marketing Cloud Email Specialist and Scrum Master, recognized for delivering quality-driven results and enhancing customer experience.
GHRCE, Nagpur
Master of Computer Applications (MCA)
N/A – June 30, 2015
GHRCE, Nagpur
Bachelor of Science (IT)
N/A – June 30, 2012
Zensar Technologies
Sr. Software Engineer
January 1, 2021 – Present
India
Swiftwin Technologies LLP
Test Engineer
February 1, 2018 – January 1, 2021
India
Infosys BPM Limited
Process Associate
August 1, 2017 – February 1, 2018
India
Yalamanchili Software Export Ltd
Jr. Associate Test Engineer
January 1, 2016 – July 1, 2017
India
Certified Scrum Master (CSM)
Unknown
June 1, 2026 – Present
Salesforce Certified Marketing Cloud Email Specialist (SU20)
Salesforce
January 1, 2020 – Present
Cultural Fit Analysis
The candidate's experience across multiple companies (Zensar Technologies, Swiftwin Technologies, Infosys BPM, Yalamanchili Software) and diverse projects (banking, e-commerce, government, financial applications) suggests adaptability and exposure to various organizational cultures. Their certifications (Salesforce Marketing Cloud Email Specialist, Certified Scrum Master) indicate a proactive approach to skill development and alignment with modern development and marketing practices. The breadth of their testing experience, from security to e-commerce, shows a versatile mindset.
Soft Skills & Operational Fit
The candidate demonstrates strong operational fit through their experience in Agile/Scrum methodologies, defect management, and collaboration with cross-functional teams. Their role as an offshore Point of Contact indicates good communication and stakeholder management skills. The resume highlights a focus on delivering quality-driven results and enhancing customer experience, which are valuable soft skills for a senior role.